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Job Title: Senior UX Researcher
Location: Remote or Acton, Massachusetts
Team: Global Design Research
Reports to: Design Research Lead Director
About the Role
We're looking for a Senior UX Researcher to join world-class Design Research team.
As a mixed-method researcher with a strategic mindset, you will partner with designers, product managers, and tech leaders to uncover deep insights about our global users.
Your research will directly influence product strategies, enabling more cohesive, engaging, and meaningful experiences for crew members worldwide.
the scale and complexity of our operations provide a rare opportunity to impact millions of users across countries and cultures.
If you're passionate about human-centered design and Research and ready to tackle global challenges, we want to hear from you.
Key Responsibilities
Lead and Execute End-to-End Research Projects
- Strategize research initiatives aligned with product and business goals, informed by cultural, societal, and market trends.
- Scope projects collaboratively with domain partners, setting timelines and determining necessary resources.
- Plan research efforts including writing discussion guides, selecting methodologies (qual & quant), recruiting, and preparing stimuli in partnership with designers.
- Facilitate engaging and productive sessions using a range of qualitative and quantitative methods.
- Synthesize data into deep, actionable insights that shape product roadmaps and customer experiences.
- Socialize findings across the organization through compelling narratives, workshops, and presentations.
Cross-Functional Collaboration
- Partner closely with UX designers, product managers, engineers, and marketers to identify research opportunities and align on vision.
- Act as a thought partner and research advocate throughout the product development lifecycle.
- Participate in design critiques, team rituals, and workshops to embed user insights in decision-making.
Team & Culture Contribution
- Propose and implement new tools, methods, and workflows to improve how we work.
- Cultivate a research culture that is inclusive, innovative, and insight-driven.
- Share external inspiration-books, articles, podcasts, field trips-that broaden our collective perspective.
Promote Research Value
- Evangelize the role of design research within product teams and across the organization.
- Proactively identify where research can add value to current and future product strategies.
Qualifications
- 5+ years of hands-on UX/design research experience in applied settings.
- Proficient in a broad range of research methods (generative, evaluative, qualitative, and quantitative).
- Define the research roadmap based on business priorities and stakeholder needs
- Extensive experience with Qualtrics, including advanced features.
- Demonstrable expertise in data visualization for business presentations and storytelling
- Nurture close working relationship with leadership: business, design and engineering stakeholders
- Be the representative voice of UX research in high profile cross-functional meetings
- Present to cross-functional leadership in high profile meetings
- Seek feedback from manager and constantly focus on improvement
- Lead innovation in process improvement, tools and methodologies
- Collaborate effectively with other UX researchers on the team
- Mentor UX researchers on collaborative projects.
- Autonomous in conducting own research with and without partnering with other researchers
- Lead medium-sized projects from end-to-end, being personally responsible for execution in all aspects.
- Design large-scale surveys and analyze them, leveraging solid design of experiment and statistical expertise, including Qualtrics advanced features.
- Design, moderate and analyze qualitative and mixed-method studies (e.g. interviews), remotely as well as in-person, with patients and HCPs
- Work with vendors, and as well as personally conduct participant recruiting and compensation as needed
- Complete report writing, create actionable recommendations, with best-in-class visualizations
Bonus Points
- Background in service or hospitality-related research.
- Experience working in a global, multicultural context
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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