IT Technical Writer Job at Transformation Lead LLC in Atlanta

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We are seeking a highly experienced IT Technical Writer with a strong background in telecommunications, infrastructure, and technology strategy. The ideal candidate is skilled at documenting technical policies and procedures, mapping complex systems and business processes, and developing clear, concise Standard Operating Procedures (SOPs) and technical documentation across IT and engineering environments. This role requires independence, cross-functional collaboration, and the ability to communicate complex concepts to diverse audiences.

Key Responsibilities

• Create and maintain user-centered technical documentation, including SOPs, network design documentation, technology assessments, and strategic roadmaps.
• Lead or support efforts to map end-to-end business and technology processes across telecommunications, IT systems, and enterprise networks.
• Gather input from subject matter experts and engineers to develop documentation for both technical and non-technical audiences.
• Translate complex technical concepts into clear, actionable documentation.
• Document results of Proof of Concept (PoC) evaluations, RFP responses, and technology trials.
• Maintain document standards, templates, and version control using modern tools (e.g., Microsoft 365, Visio, Google Suite).
• Manage project timelines and deliverables independently, ensuring documentation is accurate, timely, and aligned with governance standards.
  
  

Requirements

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Communications, or related field (or equivalent experience).
• 5+ years of experience as a Technical Writer in IT, telecommunications, or infrastructure.
• Proven experience documenting IT policies, governance frameworks, and SOPs.
• Familiarity with IT architecture review, change management processes, and enterprise system environments.
• Strong ability to map business and technology workflows using visual tools.
• Exceptional writing, editing, and organizational skills with attention to detail.
• Ability to thrive in a fast-paced environment with minimal supervision.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Civil Engineering

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