Audience Support Associate Job at K-LOVE & Air1 in Franklin

Overview

Are you driven by compassion and the desire to make a meaningful impact in people's lives? As a vital member of our Pastoral Care Team, you'll be the heart and voice of our audience support channel, offering personalized care, a listening ear, and heartfelt prayer when needed. This role is more than a job—it's a calling to serve others graciously, providing hope, encouragement, and connection to those who need it most.

Here's what we're looking for...

• Associates Degree or equivalent experience
• Spanish language proficiency preferred
• Minimum 1 year of experience working in a customer service environment required
• Previous ministry training and experience preferred (volunteer, leadership, or staff training)
• Knowledge of Christian/Biblical approach to customer service
• Ability to demonstrate discernment on spiritual issues and excellent listening skills
• Understanding and knowledge of Scripture
• Excellent interpersonal and communication skills to develop sincere business and ministry relationships
• Ability to work independently, problem solve, and multi-task
• Strong computer skills; knowledge of Microsoft Office, SharePoint, Studio Enterprise, Pray4One, Interactive Scripter, social media forums, and smart devices
• Minimum keyboard speed of 45 WPM
• Ability to multi-task inbound/outbound calls, verbal/written communication with accuracy and excellence
• Versatility and flexibility; adaptability to change with a positive attitude
• Professional representation of ministry and confidentiality of listener information
• Commitment to the culture, mission, and values of K-LOVE

*Must be able to work holidays as needed.

Location: On-site in Franklin, TN

Available Schedule: Sunday - Thursday 2:00pm - 10:30pm

As an Audience Support Associate, your responsibilities include...

• Modeling our Care Team Values in every interaction
• Practicing the “5 C's” of service
• Answering support calls and completing prayer edits in Pray4One
• Supporting additional channels like email, chat, and social media if needed
• Providing empathetic support and assessing caller needs
• Transferring callers to pastors or other departments as appropriate
• Meeting and exceeding work, quality, and availability expectations
• Maintaining confidentiality and participating in ongoing training

What we offer...

• Industry-leading Medical, Dental & Vision coverage
• Disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holidays, and sick pay
• Unique company culture with exclusive events
• Leadership and Career Development Programs including LinkedIn Learning

Why work for Educational Media Foundation, K-LOVE/Air1?

EMF is a nonprofit media organization on a mission to draw people closer to Christ. Founded in 1982, it now owns and operates the largest Christian music radio networks in the U.S., with over 1,000 signals and various media ministries. EMF employs nearly 500 team members across multiple locations. View our mission, beliefs, and values.

EMF is an equal opportunity employer and a religious organization requiring candidates to agree with the Statement of Faith. We are committed to diversity and inclusion but operate within the context of our religious mission.

Qualifications

See above for detailed qualifications and requirements.

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