Content Designer, Manager
We're currently seeking a content designer to join our Experience Design team. We're passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.
The Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we'd love to hear from you.
Role Expectations
As acontent designer, you'll combine your craft expertise and leadership skills with an understanding of our customers and the business to co-create innovative solutions to complex problems and influence product strategy.
Here are some of the expected competencies for this role:
Content Design Expertise: Leverage your high degree of skill in writing and user experience design to craft compelling, accurate and accessible digital content experiences; use appropriate tools, platforms, frameworks and design systems to create artifacts that may include content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models and microcopy for websites, user interfaces, emails, push notifications and chatbot responses that support end-to-end user flows
Leadership: Lead design projects, directing and delegating work for more junior team members and building strong partnerships with cross-functional stakeholders, while also mentoring and helping to mature the overall product design practice at Capital One
Human-Centered: Effectively navigate the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints, while ensuring the team focuses on customer-centered solutions and inclusive design
Business-Focused: Demonstrate proficiency with products and processes and apply relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for your team, partners and stakeholders
Problem-Solving: Demonstrate a solid understanding of tech, data capabilities and emerging technologies and use this knowledge to inform your work and help your cross-functional team move faster and navigate technical limitations in service of the impactful solutions
Collaboration: Leverage a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge gaps in information
Communication: Present work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels
The ideal candidate has a strong portfolio demonstrating your leadership, process, results and impact.
Basic Qualifications
At least 5 years of experience in content design, content strategy, or UX writing
At least 5 years of experience working with and contributing to an established design system
Preferred Qualifications
At least 6 years of experience in content design, content strategy, or UX writing
At least 6 years of experience working with and contributing to an established design system
At least 6 years of experience collaborating with product, tech and business partners
Experience leading design projects or teams
Proficiency in design and prototyping tools such as Figma
Experience working in heavily regulated, data heavy problem spaces
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $158,400 - $180,800 for Manager, DesignNew York, NY: $172,800 - $197,200 for Manager, DesignCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
#J-18808-Ljbffr In Summary: The Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences . The ideal candidate has a strong portfolio demonstrating your leadership, process, results and impact . The minimum and maximum full-time annual salaries for this role are listed below, by location . En Español: Diseñador de contenido, gerente Buscamos actualmente un diseñador de contenidos para unirse a nuestro equipo de diseño de experiencia. Nos apasiona crear experiencias memorables y significativas de productos que construyan la marca Capital One con humanidad e impulsen ventajas empresariales e innovación. El equipo de Diseño de Experiencia en Capital One está a la vanguardia del enriquecimiento de las experiencias digitales y físicas de nuestros clientes. Defendemos un entorno próspero de colaboración, autenticidad y crítica saludable, en el que honramos la diversidad de pensamiento, creamos una cultura de pertenencia y nos elevamos mutuamente. Si eres un innovador creativo que abraza un ambiente donde puedes experimentar, aprender y cambiar la banca para bien, nos encantaría escucharte. Estas son algunas de las competencias esperadas para este papel: Experiencia en diseño de contenidos: Aprovechar su alto grado de habilidad en la escritura y el diseño del chatbot que apoyan los flujos de usuario de extremo a extremo El liderazgo influye en proyectos de diseño, dirigiendo y delegando trabajo para más miembros del equipo y construyendo fuertes asociaciones con partes interesadas transversales, al mismo tiempo que ayuda a madurar la práctica general de diseños de productos en un punto centrado en humanos. Qualificaciones básicas Al menos 5 años de experiencia en diseño de contenidos, estrategia de contenido o escritura UX Al menos cinco años de experiencias trabajando y contribuyendo a un sistema de diseño establecido Qualificaciones preferentes Al menos 6 años de Experiencia en Diseño de Contenidos, Estrategia de Contenido o Escrituría UX al menos 6 years of experience working with and contributing to an established design system. Por lo tanto, tenga en cuenta que este salario es únicamente para los candidatos contratados para trabajar dentro de una de estas ubicaciones y se refiere a las herramientas de creación de prototipos como Figma Experience que trabajan en espacios altamente regulados con datos pesados En este momento, Capital One no patrocinará a un nuevo solicitante de autorización de empleo para esta posición. Los salarios mínimos y máximos a tiempo completo para este puesto están listados abajo, por localización. Los candidatos contratados para trabajar en otros lugares estarán sujetos al rango salarial asociado con esa ubicación, y la cantidad de sueldo anual real ofrecida a cualquier candidato en el momento del contrato se reflejará únicamente en la carta de oferta del candidato. Este papel también es elegible para obtener una compensación por incentivos basada en el rendimiento, que puede incluir bonificaciones monetarias (en inglés) o incentivos a largo plazo (LTI). Capital One considerará para el empleo a los solicitantes calificados con antecedentes penales de una manera consistente con los requisitos de las leyes aplicables en relación con investigaciones sobre antecedents criminales, incluido, en la medida aplicable, el artículo 23-A de la Ley Correccional de Nueva York; San Francisco, California Código policial Artículo 49, Secciones 4901-4920; La ley Fair Chance de la ciudad de New York; Fair Criminal Records Screening Act de Filadelfia; y otras leyes y regulaciones federales, estatales y locales aplicables relativas a investigaciones criminales. Tenga en cuenta que cualquier puesto publicado en Canadá es para Capital One Canada, cualquier posición publicada en el Reino Unido es para la Capital One Europe y cualquier posición publicado en Filipinas es para capital one Philippines Service Corp. (COPSSC). #J-18808-Ljbffr