Bank of America is hiring: Procedure and Content Manager in Charlotte

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

We are seeking a dynamic, process-oriented, and self-motivated individual to join our team supporting process and procedures management. The candidate will ensure that Policies and Procedures related to the Consumer Investments organization are current and accurate. Responsibilities include coordinating content across multiple platforms for consistency and supporting innovative approaches to provide employees with timely, accurate content to enhance client experience. The ideal candidate will have a passion for procedures management, strong technical writing skills, be proactive, detail-oriented, and committed to excellence.

The role involves design, analysis, execution, and ongoing support for program initiatives within enterprise strategy and performance goals for Customer Segments (e.g., Retail, Preferred & Small Business). The candidate will support senior team leaders and collaborate with product and channel teams to drive execution, ensuring customer-centric decision-making. Responsibilities include initiative support, coordination, analysis, and communication.

Key responsibilities include:

• Supporting the end-to-end Periodic Maintenance Review (PMR) and CAST processes for Global Policy Source (GPS), Resource Central, and the Online Resource Center (ORC).
• Organizing the PMR calendar.
• Partnering with subject matter experts.
• Validating and publishing content.
• Managing governance and deadlines.
• Supporting downstream content impacts through review routines.
• Facilitating cross-functional partnerships to communicate procedural changes.

Required Qualifications:

• Strong knowledge of the Consumer Investments Business, its processes, procedures, and partners.
• Proven ability to meet deadlines and manage multiple efforts.
• Highly organized with excellent task execution skills.
• Exceptional written communication skills.
• Detail-oriented with ability to cross-reference and identify inconsistencies.
• Ability to build and maintain cross-functional partnerships.

Desired Qualifications:

• Business acumen: Investment industry knowledge; familiarity with brokerage products/services and procedures.
• Technical skills: Proficiency with HTML, Adobe Photoshop, and content management systems (e.g., Vignette, VCM, KMT).

Shift: 1st shift (United States of America)

Hours Per Week: 40

Pay Transparency:

Location: NJ - Pennington, RI - Lincoln

Salary Range: $73,200 - $116,900 annually, based on experience, education, and skills. This role is eligible for discretionary annual bonuses and benefits.

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