Apha
Customer Service Representative/Marketing Coordinator (part-time)
Apha, Washington, District of Columbia, us, 20022
Customer Service Representative/Marketing Coordinator (part-time)
Join to apply for the
Customer Service Representative/Marketing Coordinator (part-time)
role at
Apha . This position supports sales efforts by providing various services, solutions, and support to existing customers and members. Responsibilities include processing book orders, shipping, invoicing, and purchase orders. The Customer Fulfillment Associate ensures timely and satisfactory order fulfillment for APHA Press and the Publications Services Unit. The role also involves marketing efforts for APHA Press and the publications department. Responsibilities
Providing professional interaction with customers and distributors via phone and email. Processing, tracking, and completing book orders, including those for distributors like AMAZON. Data entry of orders, shipments, payments, and tracking. Following up with customers to meet service expectations. Coordinating with print-on-demand vendors and fulfillment centers, including uploading orders, tracking, and invoicing. Managing databases for orders, invoices, and promotional activities. Inventory management and credit checks for new customers. Identifying and discussing account issues with management and finance. Performing marketing tasks such as biweekly eblasts, ad placements, and catalog development. Collaborating on cross-promotional activities with the Membership Unit. Qualifications
Associate/graduate Degree or equivalent experience. 1-3 years experience in sales, marketing, and call centers. 1-3 years experience managing product inventory. Proficient in Microsoft Office Suite. Experience with order processing from customer service to fulfillment. Skills/Competencies
Highly organized, accurate, personable, empathetic. Ability to multitask and communicate effectively. Self-motivated, strategic thinking, independent work capability. Strong collaboration, attention to detail, conflict resolution, and phone etiquette. Knowledge of shipping methods (USPS, UPS, FedEx, DHL). Physical Requirements
Primarily sitting or standing up to 7 hours daily. Frequently lifting/moving up to 55 pounds. Travel
Travel 1-2 times per year, including to the APHA Annual Meeting. Work Environment & Hours
Based in downtown DC, hybrid work environment. 21 hours/week, Monday-Friday, daytime. One opening. Application Process
Submit application via https://careers-apha.icims.com with: Cover letter Resume Writing sample Salary requirement At least 2 supervisory references and 1 professional reference Additional Information
Adhere to APHA COVID-19 Vaccination Policy. Open until filled. Salary range: mid to high 20s, competitive benefits. Commitment to diversity and inclusion. #J-18808-Ljbffr
Join to apply for the
Customer Service Representative/Marketing Coordinator (part-time)
role at
Apha . This position supports sales efforts by providing various services, solutions, and support to existing customers and members. Responsibilities include processing book orders, shipping, invoicing, and purchase orders. The Customer Fulfillment Associate ensures timely and satisfactory order fulfillment for APHA Press and the Publications Services Unit. The role also involves marketing efforts for APHA Press and the publications department. Responsibilities
Providing professional interaction with customers and distributors via phone and email. Processing, tracking, and completing book orders, including those for distributors like AMAZON. Data entry of orders, shipments, payments, and tracking. Following up with customers to meet service expectations. Coordinating with print-on-demand vendors and fulfillment centers, including uploading orders, tracking, and invoicing. Managing databases for orders, invoices, and promotional activities. Inventory management and credit checks for new customers. Identifying and discussing account issues with management and finance. Performing marketing tasks such as biweekly eblasts, ad placements, and catalog development. Collaborating on cross-promotional activities with the Membership Unit. Qualifications
Associate/graduate Degree or equivalent experience. 1-3 years experience in sales, marketing, and call centers. 1-3 years experience managing product inventory. Proficient in Microsoft Office Suite. Experience with order processing from customer service to fulfillment. Skills/Competencies
Highly organized, accurate, personable, empathetic. Ability to multitask and communicate effectively. Self-motivated, strategic thinking, independent work capability. Strong collaboration, attention to detail, conflict resolution, and phone etiquette. Knowledge of shipping methods (USPS, UPS, FedEx, DHL). Physical Requirements
Primarily sitting or standing up to 7 hours daily. Frequently lifting/moving up to 55 pounds. Travel
Travel 1-2 times per year, including to the APHA Annual Meeting. Work Environment & Hours
Based in downtown DC, hybrid work environment. 21 hours/week, Monday-Friday, daytime. One opening. Application Process
Submit application via https://careers-apha.icims.com with: Cover letter Resume Writing sample Salary requirement At least 2 supervisory references and 1 professional reference Additional Information
Adhere to APHA COVID-19 Vaccination Policy. Open until filled. Salary range: mid to high 20s, competitive benefits. Commitment to diversity and inclusion. #J-18808-Ljbffr