TWST Events is hiring: Event Producer, Badging (Event Registration) in East Ruth
TWST Events, East Rutherford, NJ, US, 07073
Job Description
Job Description - Producer, Badging (Event Registration)
Brief Description
We are looking for a Producer to join our team, in the badging department, located in East Rutherford, New Jersey. This position is a hybrid role; working from home, at our warehouse, and onsite for events. We provide cross-training opportunities in a multitude of divisions with incentives to learn and evolve skillsets. Come be a part of a quickly growing department. The ability to travel is a must.
The Producer is a key operational role responsible for executing events of moderate complexity within their primary service (webcasting, AV, badging, or virtual concierge) while developing functional proficiency in a second service through cross-training. This role supports Senior Producers in delivering high-quality events, supervises independent contractors during busy seasons, and ensures client satisfaction through technical expertise and professional execution. The Producer plays a critical role in maintaining operational efficiency, contributing to team development, and advancing their skills to prepare for leadership roles. The ideal candidate is a technically adept, organized professional with strong teamwork skills and a commitment to learning across services.
Duties and Responsibilities
On-site event registration
Technical support
Stage and prepare equipment for events
Customer service
Pack and ship equipment
Able to learn new technologies quickly
Professional demeanor
Must be Tech Savvy. Internet networking, printers
Ensure all gear is set up and working by showing the client a final sample of name badge and schedule printed
Ability to create a clean, professional presentation of our equipment
Be pleasant and energetic early in the morning
Event Planning and Execution (70%)
Manage specific components of event production in primary service, including
Webcasting: Configure and manage live and virtual streams using platforms like Zoom, OBS, GSUITE and our proprietary software; ensure stable internet connectivity and high-quality audio/video output. Oversee production from pre to post including: coordinating with hosts, AV providers and venue staff. Setup and execution of hardware and software. Managing other contractors and employees to assure high end webcasts.
AV: Oversee setup, operation, and strike of audio, video, lighting, staging and scenic systems; coordinate with venue staff for vehicle loading requirements, power, internet, and rigging needs
Badging: Manage standard and RFID badging systems, oversee attendee registration workflows, and ensure timely badge production
Virtual Concierge: Supervise virtual event platforms, moderate attendee interactions, and troubleshoot platform issues for seamless guest experiences.
Execute event tasks according to production plans, ensuring timely setup, operation, and breakdown.
Assist Senior Producers in complex, multi-service events, applying cross-trained skills in a secondary service (e.g., a badging producer supporting AV services)
Serve as the primary point of contact for clients and TWST staff during events, addressing concerns and ensuring deliverables meet expectations.
Troubleshoot technical issues during events (e.g., audio feedback, streaming lag) under Senior Producer or Director guidance.
Assist with event planning, including preparing equipment lists, staffing schedules, and technical checklists.
Maintain and organize service-specific equipment, reporting any maintenance needs to Service Directors.
Document event details (e.g., setup configurations, issues encountered) for post-event reports.
Stay updated on service-specific technologies and best practices to enhance event delivery.
Team Support and Supervision (20%)
Supervise independent contractors during events, delegating tasks and ensuring adherence to company standards.
Provide on-the-job training to coordinators, focusing on technical skills and event protocols.
Collaborate with Senior Producers and other Producers to coordinate multi-service events (e.g., combining webcasting and AV for hybrid events).
Participate in post-event debriefs, providing feedback on team performance and event outcomes.
Support Senior Producers in mentoring staff and reinforcing cross-training goals.
Cross-Training and Skill Development (10%)
Actively participate in cross-training to achieve functional proficiency in a second service within 6–12 months (e.g., a webcasting producer learning AV setup).
Example: Producer in AV should be capable of supporting basic webcasting tasks, such as configuring a Zoom stream or managing audio inputs.
Attend cross-training workshops and shadow events in secondary services to build skills.
Apply cross-trained skills during events to support flexibility and resource allocation.
Provide feedback to Service Directors on cross-training program effectiveness.
Education and Experience
Experience: 2-3 years in live event production, with proficiency in one of the following services: webcasting, AV, badging, or virtual concierge event services.
Technical Skills:
Webcasting: Proficiency with streaming platforms, encoding hardware, and network troubleshooting.
AV: Hands-on experience with audio mixers, lighting consoles, video switchers, and scenic set pieces
Badging: Familiarity with registration software platforms and badging hardware (e.g., Zebra printers, RFID scanner systems).
Virtual Concierge: Expertise in virtual event platforms and customer-facing moderation tools.
Cross-Training: Basic knowledge or training in a second service (e.g., a badging producer with introductory AV skills).
Teamwork: Ability to work collaboratively in fast-paced environments and supervise junior staff or contractors.
Problem-Solving: Capability to address technical or logistical challenges during events with minimal supervision.
Communication: Strong verbal and written skills for client interactions, team coordination, and reporting.
Availability: Flexibility to work irregular hours, including evenings, weekends, and travel for onsite events (especially for full-time roles).
Key Skills and Competencies
Organization and prioritization skills
Attention to detail and accuracy
Confidentiality and Judgment
Communication and problem-solving skills
Information management skills
Ability to work independently and in collaborative environments
Ability to meet deadlines
Schedule:
Day Shifts
Monday to Friday
Some weekend, mostly travel
Ability to travel, up to 40%.
Experience:
Customer service: 2 year (Required)
IT: 1 year (Preferred)
License/Certification:
Driver's License (Preferred)
Job Title: Producer
Employment Type: Exempt Full-Time
Location: Hybrid - Remote, Warehouse (East Ruther, On-Site)
Reports to: Amit Shame-Tov : Senior Manager, Badging Operations
Compensation & Benefits
Salary: $60,000 yearly
Bonus:
Discretionary Bonus Eligible- Annual bonus based on company and individual performance
Benefits:
Employer sponsored Medical, Dental and Vision plans
401K Employee contribution plan (no match)
Employer paid Professional Development
Time Off: 3 Weeks Vacation 6.5 Sick Days
Parental Leave
Ancillary Benefits: LTD, Voluntary Life insurance and Voluntary Insurance Plans including, critical illness, hospital and legal insurance