Job Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 19,000 trained professionals
- 350+ locations worldwide
- Fortune 500
- Globally unified systems
Scope of Position:
To manage and further develop the air export product in the marketplace through focus on Operations, Finances, People, Systems, and Culture in adherence to the company’s policy and procedures; support Air Product Business Development Manager to maintain & grown current business and gain new business.
Expectation of Time Spent:
- Team/people Development: 30%
- Operations: 25%
- Customer Service: 25%
- Accounting/Finance: 15%
- Other: 5%
Major Duties and Responsibilities:
Operations:
- Workflow Execution
- Ensures the workflow is monitored and executed upon daily based on GBO standards
- help maintain the accuracy and quality of data on the workflow
- Delegate out to the team and call out hot shipments
KPI Management
- Complete understanding of department KPI’s based on GBO and company standards.
- Weekly deep diving into KPI’s that are slipping and how we can improve
- Maintaining and exceeding GBO Air Lateral standards by overall score of 90%
- Explaining to team members the WHY behind the KPI’s
Continuous Process Improvement
- Constant pursuit of improving a departments process and driving quality
- Timely closing of CAPA’s, involvement in service improvement areas from warehouse to airlines, etc.
Exceptional Customer Service:
QBR
- provide input and perspective into client reviews.
- helps with corrective actions if necessary
- attend when possible
Corrective Action Plan
- Responsible to ensure that service failures are thoroughly root caused and prevented in the future.
- Responsible to ensure that the team understands and reviews the corrective actions put in place
Timely & Effective Communication
- Ensures that the team is effectively communicating to customers. No 2nd request emails.
- Ensures that the team understands how to respond to emails professionally and timely.
Accounting/Finance:
Billing accuracy & Timeliness
- Accountable to first time quality within the department through reduction of EDE’s within 2 days, over 30 days billings under 10%, FDS report under 30 days and add bill reduction to 10% or less
Accounts Payable
- Trains and helps team understand AP reserves to prevent future excursions
- Works with accounting on trending and prevention to ensure service providers are paid accurately. Reserves resolved in two weeks from report date, reduce reserves by 35% YOY.
- Approves absorbs for the team when necessary up to $1000
Accounts Receivable
- Supports accounts receivable by ensuring billing is accurate to prevent disputes.
- Ensures the team is resolving accounts receivable issues within 1 weeks’ time
- Works with customers when true disputes arise between operations and customer.
Development:
Employee Development
- Rewarding and recognizing employees when they do well.
- Coaching employees when mistakes are made or situations not handled correctly.
- Showing them leadership qualities by exhibiting those as an example
One on One’s
- Holding monthly one on one’s with employees by establishing goals and benchmarks outlined in reviews.
- Having honest and vulnerable conversations about the employee’s performance and ambitions.
Personal Development
- development through mentorship with colleague or coworker who can help and invest into supervisors future
- reading books, watching videos, articles are all apart of developing one’s leadership
Department meetings
- Running department meetings by sharing the department’s goals, visions and communicating relevant branch/company information.
Other:
Culture
- Responsible for exhibiting and cultivating a department dedicated to the Expeditors culture while creating a unique culture for the department.
Behavioral Absolutes
- Adhering to and maintaining the unspoken norms of the office. On time, never let the phone ring twice, etc.
Sales and Retention
- Responsible for ensuring that every desk understands its role in the sales/retention process.
- Accountable for attending sales or retention meetings when possible and supporting the sales team.
Timecards
- Accountable to the timecard process by providing timely and accurate recording of employees time. Further complying with the approval process per the audit requirements.
- Bachelor's Degree or equivalent industry experience
- Minimum of 3 years of Supervisory experience
- Good market and product knowledge
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Conflict resolution skills
- Computer skills (Microsoft Word, Excel, Power Point)
- Hazardous Materials certification (preferred)
- Fluent in English
Additional Information
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
Reporting Structure: Air Export Manager
All your information will be kept confidential according to EEO guidelines.