Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Service Desk Support Agent to support the United States Capitol Police (USCP)'s, Office of Information Systems (OIS), Radio Services Division (RSD). This work will be performed on-site at the Capitol Complex in Washington, D.C.
** I've never heard of Terrestris. What do you do? **
** __**At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.
** So, what will the Service Desk Support Agent Terrestris do? **
** __**As the Service Desk Support Agent, you will provide essential technical assistance and support to the United States Capitol Police (USCP) within the Office of Information Systems (OIS) and specifically within the Radio Services Division (RSD). The role is critical in maintaining smooth operations for the USCP's communication systems, ensuring radio and communication devices are functioning effectively for all personnel. The ideal candidate will offer prompt, responsive, and customer-focused service, ensuring that any technical issues related to radio systems, equipment, and software are addressed in a timely manner.
** What does a typical day look like for the Service Desk Support Agent? **
** __**You will:
- Provide appropriate technical support with timely and cost-effective service desk portal support, accurate inventory of radio assets and accessories, equipment requests and returns.
- Provide technical support for the inventory software system and coding edits for improved performance.
- Provide ancillary radio project support.
- Enhance the management of radio fleet preventive maintenance, device programming and annual inventory compliance.
- Provide documentation and technical checklists of preventive maintenance procedures, and timely diagnosis and minor equipment repairs.
- Collect, document and report accurate records of all Radio fleet device locations, nomenclature, maintenance hours in service, Radio Frequency Performance levels by device, Count of radio fleet devices out of service, radio fleet devices with particular failure conditions that pose unique consideration to avoiding re-occurrence, Number of radio fleet devices serviced during 30, 60, and 90 day periods, Health of overall radio fleet in readiness for ad-hoc special event incident briefings, and inventory of devices, parts and associated components for a long-range foe of the Contractor assuring the success during annual audits.
- Implement an inventory management process to