Mindlance
We are seeking a passionate, collaborative, and skilled Human-Centered Design (HCD) Experience Architect to join our team. This individual will leverage their expertise in HCD practices and methodologies to ensure application vision and user experience success through the development of personas, journey maps, and execution of user testing. The successful candidate will work toward the adoption and delight of digital applications by aligning business needs with digital solutions.
Key Responsibilities • Prepare and participate in experience benchmarking and usability testing to ensure solutions meet user needs • Conduct user and channel behavior analysis to inform design decisions • Perform qualitative and quantitative research to gather actionable insights • Develop personas and journey maps that reflect user needs and expectations • Identify and address challenges through root cause analysis • Collaborate on experience blueprinting and value modeling to enhance solution impact • Synthesize insights and present findings to business and IT partners • Communicate between business partners and internal teams to ensure clarity • Collaborate with the Experience Architecture team and other organizational stakeholders to shape and drive a proactive strategic application vision • Assist in the execution of discovery and research phases to gather essential insights and feedback • Contribute to partner report-outs, ensuring stakeholders are informed and engaged
Qualifications • Bachelor's degree in Business, Marketing, Digital Strategy, or related field • Minimum of 3 years of experience in digital strategy, user experience, or related field • Strong understanding of
Human-Centered Design (HCD) principles and methodologies such as design thinking, experience blueprinting, and insight synthesis • Proven ability to develop and execute digital strategies aligned with business goals • Detail-oriented, analytical, and proactive in identifying and solving problems • Ability to communicate effectively and collaborate with cross-functional teams, including other business units and IT stakeholders
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
Key Responsibilities • Prepare and participate in experience benchmarking and usability testing to ensure solutions meet user needs • Conduct user and channel behavior analysis to inform design decisions • Perform qualitative and quantitative research to gather actionable insights • Develop personas and journey maps that reflect user needs and expectations • Identify and address challenges through root cause analysis • Collaborate on experience blueprinting and value modeling to enhance solution impact • Synthesize insights and present findings to business and IT partners • Communicate between business partners and internal teams to ensure clarity • Collaborate with the Experience Architecture team and other organizational stakeholders to shape and drive a proactive strategic application vision • Assist in the execution of discovery and research phases to gather essential insights and feedback • Contribute to partner report-outs, ensuring stakeholders are informed and engaged
Qualifications • Bachelor's degree in Business, Marketing, Digital Strategy, or related field • Minimum of 3 years of experience in digital strategy, user experience, or related field • Strong understanding of
Human-Centered Design (HCD) principles and methodologies such as design thinking, experience blueprinting, and insight synthesis • Proven ability to develop and execute digital strategies aligned with business goals • Detail-oriented, analytical, and proactive in identifying and solving problems • Ability to communicate effectively and collaborate with cross-functional teams, including other business units and IT stakeholders
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."