Library Aide I (On Call) Job at City of Wasilla in Wasilla
City of Wasilla, Wasilla, AK, United States, 99629
The City of Wasilla is currently recruiting for an On-Call Library Aide I to join our dedicated team at the Wasilla Public Library. As a Library Aide I, you will provide essential support in three main service areas: the book drop, front desk, and user services desk. This is a great opportunity for individuals who are seeking flexible work arrangements, are interested in the library field, and who want to contribute to the community by fostering a love for reading and learning.
Every week, your schedule will vary based on the service points that need to be staffed with the library. Depending on the position, you will be checking-in returned items at the book drop, checking items out to patrons at the front desk, answering any questions they have, taking money, answering the phone line, and processing library card applications. Your schedule will range from 2-4 hours a day, Monday- Saturday, depending on staffing levels.
The Library Aide I position contributes to the City’s mission by exhibiting core technology skills and interpersonal skills that are fundamental for everyone who works in a library in any position and is responsible for performing skilled library functions with an emphasis on materials management and customer assistance.
This is a non-exempt, non-regular/on-call position without benefits.
The following duties are essential for this position. However, they are not to be construed as exclusive or all–inclusive. To be successful in this position, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned.
- Processes materials deposited overnight in the library return drop box.
- Routes materials to appropriate locations i.e. mending, transit to another library, ready to shelve carts and patron holds.
- Performs basic circulation operations, including check-in, check-out, renewals, placing holds, and processing financial transactions.
- Answers patron questions regarding borrowing policies, fines, billing, public computing, printing, and copying, referring complex inquiries to appropriate staff.
- Registers patrons for library cards and assists with locating materials using the Library Automation System and Online Public Access Catalog.
- Maintains stack organization, including shelving, shifting, and arranging materials in accordance with library policies.
- Assists patrons in completing Interlibrary Loan (ILL) requests, adhering to ILL policies and procedures.
- Provides information on library events and programs and directs patrons to relevant resources.
- Delivers presentations to small groups in informal settings, such as departmental meetings, when needed.
- Processes library materials by barcoding, stamping, labeling, and applying security features.
- Identifies incomplete or incorrect call numbers and follows cataloging standards.
- Assists with acquisitions tasks, including ordering, receiving, and processing materials, as well as managing the new books area.
- Directs materials for repair to the Mending department and assists patrons with purchase requests.
- Applies the Library’s Computer & Internet Usage policies when assisting patrons.
- Assists with basic computer operations, including starting, shutting down, and troubleshooting hardware issues.
- Supports patrons with Internet access, printer/copier functions, clearing jams, loading supplies, and managing print jobs.
- Performs basic tasks in software applications like Outlook, Word, and Excel, including email management and document creation.
- Serves effectively on project teams, understanding goals and contributing to the completion of tasks.
- Communicates ideas, progress, and challenges clearly with team members.
- Understands building policies and emergency procedures, assisting patrons and staff during emergencies.
- Submits incident reports and refers building or maintenance issues to the supervisor.
- Other duties as assigned.
Knowledge of:
- Basic library operations, including circulation procedures and cataloging.
- Library classification systems (e.g., Dewey Decimal or Library of Congress).
- Policies related to borrowing, fines, and billing.
- Use of library automation systems and online public access catalogs.
- Administrative policies and procedures of the City.
- The City and Department’s operating requirements, policies, procedures, and practices; and local, state, and federal regulations related to department programs and operations.
- Standard office practices and procedures including business English, business document format, spelling, grammar, punctuation, vocabulary, filing and math.
- Computer software consistent for this position.
Skill in:
- Searching for and retrieving information using online systems and databases.
- Organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
- Researching and understanding complex written materials; maintaining accurate internal records.
- Operation of office equipment to effectively perform the duties and responsibilities of the position.
Ability to:
- Assist patrons of all ages and abilities in a friendly and respectful manner.
- Read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position.
- Prepare and maintain accurate and concise records and reports.
- Apply sound judgment and discretion in performing duties, resolving problems and interpreting policies and regulations.
- Maintain professionalism at all times.
- Use appropriate language, style and methods depending on audience and the purpose of communication.
- Communicate effectively both orally and in writing with business representatives, elected officials, department heads, the public, and other City employees with courtesy and tact.
- Maintain confidentiality and discretion regarding business-related files, reports and conversations, within the provision of Freedom of Information Act and other applicable State and Federal statutes and regulations.
- Develop and maintain effective working relationships with staff and the public.
- Work the allocated hours of the position and responds after hours if needed.
Minimum Experience:Less than one (1) year of customer service and personal computing experience. A combination of education and experience may be considered.
Other Requirements:
Homeland Security orientation tests (Incident Command Systems) will be required as a term of employment taken on-line: Entry level ICS-100 within 15 days of date hire and ICS-200, and ICS-700, and ICS-800 as designated by department director/manager.
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