Service Writer Job at Koenig Equipment in Germantown

Since 1904, Koenig Equipment has been family-owned and setting the standards for the Agriculture, Lawn & Garden, and Construction industries. Our core values of customer service, courage, continuous learning, ownership, and trust support our mission of being the preferred choice of customers, employees, and manufacturers alike. Our reputation of superior customer support has enabled growth, reinvestment, new and challenging jobs, and shareholder value for over four generations. Koenig is currently searching for a qualified Service Writer to add to our Team at the Dealership's Germantown, OH location.

Primary Responsibilities:

• Leverage Koenig Operating Systems to deliver exceptional value to customers and manufacturers, ensuring high-quality service and operational excellence.
• Execute standard work processes from work order creation to invoicing, optimizing service team productivity, quality, and delivery timelines.
• Handle incoming customer service requests promptly, gather necessary details, provide accurate quotes, secure customer approval, and schedule work. Offer alternative solutions for declined quotes.
• Collaborate with Service Leadership to assign the appropriate technician for each job based on skill and availability.
• Work closely with the Parts Department to confirm parts availability, adjusting schedules as needed to ensure timely service delivery.
• Communicate job progress with the service manager and technicians, addressing any required adjustments by developing updated quotes and obtaining customer approval before proceeding.
• Review technician-submitted work orders for accuracy and completeness, closing and invoicing once verified.
• Ensure all returnable parts are received by the Parts Department prior to invoicing.
• Process warranty-related work orders as directed by the service manager.
• Identify and assist in creating job codes within IntelliDealer to streamline operations.
• Incorporate approved training schedules for technicians, ensuring learning paths are integrated into their workflows.
• Participate in training sessions, both at the dealership and off-site, as required to enhance skills and knowledge.
• Perform additional duties as assigned to support the team and dealership goals.
  
  
  

Qualifications:

• Experience in a comparable role within a dealership environment.
• Strong time management and interpersonal skills to foster effective collaboration.
• Commitment to proactive, clear, and thorough communication with customers.
• Basic understanding of product lines and mechanical systems under repair.
• Proficiency in using dealership operating systems, vendor computer resources, and basic Microsoft Word, Excel, and Outlook functions.
• Dedication to maintaining high standards and resolving issues promptly and professionally.
• Familiarity with financial reporting principles related to service operations.
• Ability to lift up to 50 lbs.

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