Community Manager Job at Asset Living in Birmingham

Overview

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Asset Living's growing portfolio includes properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help drive innovation and results for our clients and communities across the US. We believe in teamwork and leadership — Together We Lead, Together We Succeed. We empower each other to lead by example, collaborate, and evolve, continually improving as individuals and as an organization. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a culture of winning.

Recognized as one of the nation\'s Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, Asset Living is known for its reputation as a trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO).

Community Manager

The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Manager. As a Community Manager, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration, and risk management. As an on-site leader, you will supervise all aspects of the property and staff to ensure compliance with Asset Living\'s policies and procedures, safety and fair housing guidelines, and liability concerns.

Essential Duties & Responsibilities

• Personnel Management
• Regular/daily onsite attendance is required
• Use consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff
• Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset Living\'s training benchmarks
• Complete weekly/daily office and maintenance staff schedules and assignments
• Address performance problems, document appropriately, communicate with direct supervisor and HR, and terminate when necessary
• Promote harmony and quality job performance of staff through support and effective leadership
• Ensure staff compliance and consistency with company policies and procedures
• Financial Management
  • Achieve the highest possible net operating income through cost control and revenue and leasing improvement; identify trends and recommend strategies
  • Develop yearly operating budgets/forecasts
  • Monitor timely receipt and reconciliation of deposits, rent collections, and charges
  • Monitor the timely receipt, reconciliation, and coding of all vendor invoices
  • Ensure property closeout is completed on time and ownership financial reports are accurate
• Strategic Leasing Management
  • Develop yearly marketing plans and utilize marketing strategies and systems
  • Ensure leasing techniques are effective in obtaining closures, follow-up procedures, signing/documentation of leases, and reporting systems are accurate and up to date
  • Address resident complaints, concerns, and requests to ensure resident satisfaction
  • Develop and implement resident retention programs (e.g., resident functions, promotions, monthly newsletter)
  • Show, lease, and move in prospective residents
• Administrative & Maintenance Management
  • Ensure all administrative and leasing reporting is accurate, complete, and submitted on a timely basis
  • Head the emergency team for the property; ensure proper response and handling of all emergencies with staff, residents, and buildings to minimize liability
  • Manage customer service and monitor service request turnaround and responsiveness of maintenance staff
  • Maintain property appearance and ensure repairs are noted and completed in a timely basis (regular property inspections and tours)
  • Plan for and utilize property resources, equipment, and supplies economically (e.g., obtain bids, manage vendor relationships)
  • Direct and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (e.g., walkthrough units to ensure make-ready and work orders are completed)

Education/experience

• High School Diploma or Equivalent; Bachelor’s degree preferred or four years’ experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Ability to understand and perform on-site software functions; basic computer skills required.
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to communicate with others, use repetitive motions, and work overtime, weekends, and night hours (emergencies).
• The employee is frequently required to remain in a stationary position, and may need to move around to accomplish tasks.
• The employee may ascend/descend ladders, stairs, and other structures; lift and move up to 25 lbs; operate equipment; work in various environments and temperatures; and work in outdoor conditions.

License/equipment

• Must have reliable transportation due to the emergency on-call requirement.

At Asset Living, compensation decisions take into account skill set, background and training, certifications, and other factors. Our comprehensive total rewards package includes medical, dental, vision, life, accidental and disability insurance, a 401(k) with employer matching, and commission and performance bonuses where applicable. Full-time employees also receive paid sick days and company holidays.

Salary Range: $70,000 per year to $78,000 per year

This job description is not all-inclusive; it may be modified at any time. The employee may be asked to perform additional duties or take on additional responsibilities without notice.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing and Sales

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