Brown Equipment Company BEC is hiring: Service Writer in Chicago

Join to apply for the Service Writer role at Brown Equipment Company BEC.

At Brown Equiment Company (BEC), we take pride in providing top-tier equipment, parts, and service solutions to our customers. Our success is built on a foundation of BEC Blue Values, which guide our work every day.

• Make Service First — and when customers say jume, we say how high
• Have Passion for Our Work — and seek a sense of accomplishment
• Hold Ourselves Accountable — meet our commitments to others
• Continuously Improve — and see only opportunities, never problems
• Enjoy Working with Others — and cannot imagine it any other way
• Celebrate the Wins — no matter how big or small
• Give Grace — and know we are not perfect and forgive others easily
• Find Solutions — and take quick and decisive action

The Service Writer is responsible for managing the full-cycle work order process, ensuring efficient service operations by coordinating with the Service Team Lead, Lead Mechanic, Parts Department, and customers. This role also works closely with the Warranty Manager to ensure all warranty repairs are properly documented and processed. Additionally, the Service Writer serves as the primary liaison between customers and the service department, addressing inquiries, coordinating repairs and ensuring the maintenance and the repairs of customer equipment is handled efficiently and professionally.

Essential Functions

To successfully perform this job, an individual must be able to complete each essential duty satisfactorily. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Knowledge, Skill, And Abilities

• Excellent communication skills, both verbal and written
• Positive and effective customer service skills
• Proficiency in ERP service software, preferably NetSuite, or the ability to learn new systems quickly
• Attention to detail, particularly in data entry and time tracking
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Ability to work collaboratively with service team members, service leadership, and sales to ensure operational efficiency and delivery of superior customer service

Education/Experience

• High school diploma or equivalent
• Experience in service writing, parts, or a related role prefer
• Mechanical knowledge in automotive, heavy equipment or similar repair fields preferred

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Utilities