Floyd's Truck Center Inc. is hiring: Service Writer in Belgrade

Overview

Position Summary: Responsible for estimating and selling repairs to customer vehicles and communicating with the customer on a timely basis, working in coordination with the technicians, and addressing problems in a professional manner.

Responsibilities

• Determine costs and completion date. Communicate the expected repair time to the customer.


• Analyze progress to maximize efficiency and maintain high-quality repairs.


• Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources.


• Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.


• Diagnose problems correctly and accurately describe those problems in the repair order.


• Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction.


• Be available to aid technicians as appropriate if they have trouble completing service work.


• Produce accurate estimates for wreck and internal repairs.


• Provide cashier transactions when needed.


• Adhere to procedures for timely and proficient dealing with warranty items such as correct storage and labeling.


• Become familiar and proficient with all phases of the computer system needed for parts and service management, developing, and maintaining the skills required.


• Start and finalize repair orders for warranty, the customer paid, and internal repair.


• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.


• Be polite and friendly and greet customers promptly.


• Conduct telephone transactions courteously, and quickly.


• Provide excellent customer service for all customers whether external or internal.


• Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.


• Notify customers promptly regarding any delays, changes, or additional work that is required.


• When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.


• Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.


• Complete assigned training, as required, for product knowledge, transportation safety, and per company policies and procedures.

General Expectations

• Devote himself/herself to ensuring satisfaction to customers.


• Determine management, production, and quality requirements by asking questions and listening.


• Attend company meetings as required.


• Maintain a follow-up system that encourages follow-through with assigned projects.


• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.


• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.


• Understand the terminology of the business and keep abreast of technology changes in products and services.


• Know and understand the federal, state, and local requirements which govern the company's business.


• Follow lawful directions from supervisors.


• Understand and follow work rules and procedures.


• Participate in performance management.


• Interact well with others and be a positive influence on employee morale.


• Uphold the company's non-disclosure and confidentiality policies and agreements.


• Work evening, weekend, and holiday work hours as required.

Qualifications

• Ability to read and comprehend instructions and information.


• Professional personal appearance.


• Excellent communication skills.


• Ability to meet the company's production and quality standards.

Physical Requirements

This position requires you to move throughout the company facility primarily in air-conditioned areas for most of the shift, stand, walk bending, twisting and/or stooping, and kneeling or squatting on a regular basis, and frequently seated during deliveries. Lifting over 50lbs on an irregular basis. This position also could involve climbing stairs, reaching and/or lifting overhead on a regular basis. On a regular basis this position involves repetitive hand/finger movement, grasping/grabbing with hands, and pushing & pulling motions. This position will involve driving during varies seasonal weather conditions, both in the daylight and early morning/evening hours are possible.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting