Tractorbeam
Overview
Tractorbeam creates and grows compelling brands that connect, inspire, and drive real impact. We are a full-service agency helping companies navigate change. Everything we do is rooted in our passion for brands, experiences, and possibilities. Our multidisciplinary team spans four core capabilities: strategy, design, digital products, and digital marketing.
Responsibilities
Manage a subset of client accounts to ensure client satisfaction
Establish and maintain client relationships, acting as the primary point of contact for their needs
Work as liaison with the Marketing team (Paid, Social, and SEO) and other Tractorbeam Departments to develop and maintain strong knowledge of products and services to provide solutions to clients
Oversee media budget and ensure campaigns are running efficiently
Confidently communicate initiatives, strategies, and results
Create and implement strategies to improve client satisfaction and retention rates
Collaborate with internal teams to ensure client needs are met and issues are resolved on time
Monitor and analyze client metrics to identify opportunities for improvement
Prepare and participate in client meetings, presentations, and conference calls with appropriate follow-ups and deliverables
Develop and maintain accurate client records, reports, and documentation
QAs all client reporting
Ensure tasks are created, assigned, and completed in a timely manner
Requirements
Must live in the DFW area and be willing to come into the office a minimum of 2 days a week
Bachelor’s degree in Marketing, Communications, or a related field
Proven experience in client services management (4+ years), preferably in a B2C environment
Knowledge of Digital Marketing and Google Analytics
Results-driven with strong analytical skills and experience working with performance data
Strong attention to detail
Experience working collaboratively with cross-functional teams
Excellent communication (written, verbal, and demeanor), interpersonal, and leadership skills
Strong problem-solving and analytical skills
Ability to manage multiple tasks and projects with competing priorities
Experience with project/task management tools, such as Wrike
A passion for driving client growth, surpassing expectations, and continual growth in your role
Availability to travel as needed
About Tractorbeam Tractorbeam is a collection of brand strategists, designers, and marketers whose singular goal is to build business. We help companies in every stage of life to maximize their sales potential. Whether launching a product line, revitalizing an existing brand, or expanding into new markets, the recipe remains the same; great product, great strategy, great brand. Founded in 1999, Tractorbeam primarily works with clients in retail, hospitality, multi-family, consumer goods, and automotive.
Benefits Tractorbeam is an employee-first company and we offer many benefits to enhance employee life. Some of the benefits include:
Catered lunch on Wednesdays
Wellness programs
Quarterly team volunteering
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Business Development and Sales
Industries: Advertising Services, Design Services, and Marketing Services
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Responsibilities
Manage a subset of client accounts to ensure client satisfaction
Establish and maintain client relationships, acting as the primary point of contact for their needs
Work as liaison with the Marketing team (Paid, Social, and SEO) and other Tractorbeam Departments to develop and maintain strong knowledge of products and services to provide solutions to clients
Oversee media budget and ensure campaigns are running efficiently
Confidently communicate initiatives, strategies, and results
Create and implement strategies to improve client satisfaction and retention rates
Collaborate with internal teams to ensure client needs are met and issues are resolved on time
Monitor and analyze client metrics to identify opportunities for improvement
Prepare and participate in client meetings, presentations, and conference calls with appropriate follow-ups and deliverables
Develop and maintain accurate client records, reports, and documentation
QAs all client reporting
Ensure tasks are created, assigned, and completed in a timely manner
Requirements
Must live in the DFW area and be willing to come into the office a minimum of 2 days a week
Bachelor’s degree in Marketing, Communications, or a related field
Proven experience in client services management (4+ years), preferably in a B2C environment
Knowledge of Digital Marketing and Google Analytics
Results-driven with strong analytical skills and experience working with performance data
Strong attention to detail
Experience working collaboratively with cross-functional teams
Excellent communication (written, verbal, and demeanor), interpersonal, and leadership skills
Strong problem-solving and analytical skills
Ability to manage multiple tasks and projects with competing priorities
Experience with project/task management tools, such as Wrike
A passion for driving client growth, surpassing expectations, and continual growth in your role
Availability to travel as needed
About Tractorbeam Tractorbeam is a collection of brand strategists, designers, and marketers whose singular goal is to build business. We help companies in every stage of life to maximize their sales potential. Whether launching a product line, revitalizing an existing brand, or expanding into new markets, the recipe remains the same; great product, great strategy, great brand. Founded in 1999, Tractorbeam primarily works with clients in retail, hospitality, multi-family, consumer goods, and automotive.
Benefits Tractorbeam is an employee-first company and we offer many benefits to enhance employee life. Some of the benefits include:
Catered lunch on Wednesdays
Wellness programs
Quarterly team volunteering
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Business Development and Sales
Industries: Advertising Services, Design Services, and Marketing Services
#J-18808-Ljbffr