CACI International
Sr. System Administrator - Unified Communications
CACI International, Washington, District of Columbia, us, 20022
Sr. System Administrator - Unified Communications
Join to apply for the Sr. System Administrator - Unified Communications role at CACI International Inc. Overview
CACI is seeking a growth-oriented, execution-focused Senior Unified Communications (UC) Systems Administrator to support the Department of Homeland Security (DHS) IT operations of USCIS. The candidate will provide administration for daily operations of Video Teleconferencing, Video Streaming, and Digital Signage. This role includes primary operator responsibility for UC services delivery (voice, video, and data) across the enterprise, including customer interface and operational issue resolution. Working under the UC Task Lead in a fast-paced, collaborative Agile DevSecOps environment, the position requires strong analytical, problem-solving, and decision-making skills. This is a remote position, but the selected candidate must be based in the Washington DC Metropolitan Area. Responsibilities
Maintenance and daily analysis and performance of all Core UC hardware and software system administration. Support customer VTC bridge sessions, LiveStream events, and software VTC desktop users (Polycom RealPresence). Support Avaya for Skype API desktop softphone support and installations. Polycom HDX or Cisco Executive Desktop VTC appliances in the field. Provide ancillary support for Q-Flow installations and Digital Signage implementations. Assist and provide expertise related to Connected Sign digital signage usage, support and modification. Provide on-demand support for all local UC O&M concerns. Provide support for a new Enterprise network-fax/efax service, and ongoing customer support functions as needed. Administer day-to-day multimedia enterprise needs, including VTC/Video Stream activities, bridging calls, display and projection systems, smartboards, audio systems, video recording and replay, digital signage systems, and related core infrastructure. Maintain and update skills related to evolving UC technologies and future-focused collaboration methods. Develop and maintain artifacts pertaining to operating, maintaining, and monitoring Enterprise UC services. Communicate proactively and effectively with customers. Engage in DevOps practices to support IT operations. Ensure operational availability of all systems hosted on the infrastructure. Support information assurance processes by complying with technical controls and checklists. Assist and mentor junior team members. Demonstrate a can-do attitude, ability to influence customers, and leadership and communication skills to lead diverse, dispersed teams. Qualifications
US citizen; able to obtain DHS Public Trust clearance and USCIS EOD to start work. Bachelor's degree in Computer Science, MIS, or related field with 4-5 years of experience; or an MS and 4 years of experience; or the equivalent. 3+ years of experience delivering enterprise-level Video Conferencing, teleconferencing, Video Streaming, and Digital Signage in a UC environment. Expert knowledge and experience with UC solutions from Microsoft, ConnectedSign, Polycom, Cisco, vBrick, and Avaya. 3+ years operating, maintaining, optimizing, and troubleshooting UC solutions in a fast-paced enterprise environment: Cisco Call Manager, Cisco Expressways, Cisco WebEx, Polycom RMX Bridge, Polycom DMA, Polycom Resource Manager, Cisco Telepresence Management Suite, Cisco Meeting Server, Cisco Unified Communications Manager, Avaya video phones, Avaya Communicator, vBrick Media-Streaming systems, and Microsoft Skype. Skillset equivalent to Cisco CCNA Collaboration or higher certification. Experience integrating, maintaining, and troubleshooting UC voice, video, IM, presence, and call center solutions. Salary and Benefits
Max Salary: 80K The proposed salary range for this position is $86,600 - $181,800. CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting
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Join to apply for the Sr. System Administrator - Unified Communications role at CACI International Inc. Overview
CACI is seeking a growth-oriented, execution-focused Senior Unified Communications (UC) Systems Administrator to support the Department of Homeland Security (DHS) IT operations of USCIS. The candidate will provide administration for daily operations of Video Teleconferencing, Video Streaming, and Digital Signage. This role includes primary operator responsibility for UC services delivery (voice, video, and data) across the enterprise, including customer interface and operational issue resolution. Working under the UC Task Lead in a fast-paced, collaborative Agile DevSecOps environment, the position requires strong analytical, problem-solving, and decision-making skills. This is a remote position, but the selected candidate must be based in the Washington DC Metropolitan Area. Responsibilities
Maintenance and daily analysis and performance of all Core UC hardware and software system administration. Support customer VTC bridge sessions, LiveStream events, and software VTC desktop users (Polycom RealPresence). Support Avaya for Skype API desktop softphone support and installations. Polycom HDX or Cisco Executive Desktop VTC appliances in the field. Provide ancillary support for Q-Flow installations and Digital Signage implementations. Assist and provide expertise related to Connected Sign digital signage usage, support and modification. Provide on-demand support for all local UC O&M concerns. Provide support for a new Enterprise network-fax/efax service, and ongoing customer support functions as needed. Administer day-to-day multimedia enterprise needs, including VTC/Video Stream activities, bridging calls, display and projection systems, smartboards, audio systems, video recording and replay, digital signage systems, and related core infrastructure. Maintain and update skills related to evolving UC technologies and future-focused collaboration methods. Develop and maintain artifacts pertaining to operating, maintaining, and monitoring Enterprise UC services. Communicate proactively and effectively with customers. Engage in DevOps practices to support IT operations. Ensure operational availability of all systems hosted on the infrastructure. Support information assurance processes by complying with technical controls and checklists. Assist and mentor junior team members. Demonstrate a can-do attitude, ability to influence customers, and leadership and communication skills to lead diverse, dispersed teams. Qualifications
US citizen; able to obtain DHS Public Trust clearance and USCIS EOD to start work. Bachelor's degree in Computer Science, MIS, or related field with 4-5 years of experience; or an MS and 4 years of experience; or the equivalent. 3+ years of experience delivering enterprise-level Video Conferencing, teleconferencing, Video Streaming, and Digital Signage in a UC environment. Expert knowledge and experience with UC solutions from Microsoft, ConnectedSign, Polycom, Cisco, vBrick, and Avaya. 3+ years operating, maintaining, optimizing, and troubleshooting UC solutions in a fast-paced enterprise environment: Cisco Call Manager, Cisco Expressways, Cisco WebEx, Polycom RMX Bridge, Polycom DMA, Polycom Resource Manager, Cisco Telepresence Management Suite, Cisco Meeting Server, Cisco Unified Communications Manager, Avaya video phones, Avaya Communicator, vBrick Media-Streaming systems, and Microsoft Skype. Skillset equivalent to Cisco CCNA Collaboration or higher certification. Experience integrating, maintaining, and troubleshooting UC voice, video, IM, presence, and call center solutions. Salary and Benefits
Max Salary: 80K The proposed salary range for this position is $86,600 - $181,800. CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr