ektello

Content Strategist -Help Center and Policy Writer

ektello, San Francisco

Write, edit, and proofread help content that’s easy to understand and matches client’s voice and writing standards.
Juggle multiple projects and be responsible for publishing, editing, and maintaining content on the Help Center and Policy site.
Perform content audits, publish content using the content management tool, identify any publishing issues, and perform necessary troubleshooting.
Learn about product and policy updates and explain them according to brand, writing, and regulatory standards.
Follow formatting, publishing, and translation processes and best practices.
Collaborate with cross-functional teams to make sure content is reviewed and approved, published on time, and translated for a global audience.

Experience creating, publishing, and updating help content for a help center, knowledge base, or chatbot.
Technical writing experience and the ability to turn complex product, policy, trust and safety, or other technical details into clear, approachable help articles.
Experience working with internal or external partners (for example, support, policy, project management, engineering, localization team members) to deliver projects on-time.
Ability to identify, prioritize and resolve issues quickly and to follow through on assignments with minimal supervision.
Strong work ethic, exceptional judgment and impeccable integrity.
Ability to focus on specific project details while also considering how individual updates and topics fit into the big picture of safety, support, and voice and tone.
Curiosity, eagerness to learn, and ability to interpret and grasp complex technical concepts.

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