ektello
Content Strategist – Help and Policy
**W2 contract** Hybrid, San Francisco, CA**
- Write, edit, and proofread help content that’s easy to understand and matches client’s voice and writing standards.
- Juggle multiple projects and be responsible for publishing, editing, and maintaining content on the Help Center and Policy site.
- Perform content audits, publish content using the content management tool, identify any publishing issues, and perform necessary troubleshooting.
- Learn about product and policy updates and explain them according to brand, writing, and regulatory standards.
- Follow formatting, publishing, and translation processes and best practices.
- Collaborate with cross-functional teams to make sure content is reviewed and approved, published on time, and translated for a global audience.
Qualifications
- Experience creating, publishing, and updating help content for a help center, knowledge base, or chatbot.
- Technical writing experience and the ability to turn complex product, policy, trust and safety, or other technical details into clear, approachable help articles.
- Experience working with internal or external partners (for example, support, policy, project management, engineering, localization team members) to deliver projects on-time.
- Ability to identify, prioritize and resolve issues quickly and to follow through on assignments with minimal supervision.
- Strong work ethic, exceptional judgment and impeccable integrity.
- Ability to focus on specific project details while also considering how individual updates and topics fit into the big picture of safety, support, and voice and tone.
- Curiosity, eagerness to learn, and ability to interpret and grasp complex technical concepts.