Technology Learning & Development Technical Writer

Technology Learning & Development Technical Writer

We are seeking a mid-level Technical Writer for our Technology Learning & Development (TL&D) team. This position will be based in any one of our U.S. offices and has a hybrid in-office/remote working schedule. The primary role of this position is to produce technical documentation for attorneys and business services professionals on the Firm’s supported applications. In addition to working with the TL&D team to create documentation for global distribution via the Firm’s intranet (desktop and mobile platforms), and email communications, our Technical Writers assist with the production of video content and course packages for use within the Firm’s learning management system (LMS), including videos, eLearning modules, LMS packages, and documentation. This position works closely with subject matter experts to understand content being developed and delivered and also modifies existing content based on feedback and changes in technology.

Base pay range

$90,000.00/yr - $100,000.00/yr

This range is provided by Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About Us

Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients’ legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world’s major financial centers.

The Opportunity

We are seeking a Technical Writer (mid-level) for our dynamic Technology Learning & Development (TL&D) team to join our Firm. This position will be based in any one of our U.S. offices and has a hybrid in-office/remote working schedule. The primary role of this position is to produce technical documentation for attorneys and business services professionals on the Firm’s supported applications. In addition to working with the TL&D team to create documentation for global distribution via the Firm’s intranet (desktop and mobile platforms), and email communications, our Technical Writers assist with the production of video content and course packages for use within the Firm’s learning management system (LMS), including videos, eLearning modules, LMS packages, and documentation. This position works closely with subject matter experts to understand content being developed and delivered and also modifies existing content based on feedback and changes in technology.

Responsibilities

• Supports the development and maintenance of TL&D content, including documentation, videos, eLearning modules, and LMS packages
• Assists on special technology projects, providing documentation and resource development
• Works with colleagues to maintain and improve the standardization of offerings
• Assesses existing instructional content to conform with global standards for hardware, software and other Firm processes
• Tests and evaluates existing external LMS offerings
• Identifies Firm training needs and communicates with Global TL&D Manager and TL&D Supervisor to develop uniform offerings for global delivery
• Provides weekly Work Status Report and meets weekly with TL&D Supervisor to discuss
• Monitors Work Strategies SharePoint for TL&D content
• Demonstrates logic, reasoning skills, analysis, and interpretation to resolve problems
• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others
• Manages Firm resources responsibly
• Maintains a regular and reliable physical presence in order to use on-site equipment
• Complies with and understands Firm operation, policies and procedures
• Performs other related duties as assigned

Qualifications

• Demonstrated proficiency in technical writing and producing uniform documentation
• Understands technical aspects of Firm applications in order to design instructional content
• Demonstrated advanced proficiency in relevant Firm computer software programs (e.g., Word, Excel, PowerPoint, Outlook, Power PDF, etc.) with the ability to learn additional software and operating systems
• Thorough working knowledge of Firm systems, including, but not limited to: Citrix, eDOCS DM, mobile device technology and apps, Webex, Zoom, DTE Axiom, Aderant Expert Time, Chrome River, Litera Change-Pro & Metadact, Power PDF, Snagit, Windows and macOS operating environments, Legal Technology systems and other relevant legal applications
• Able to adapt to different situations, and is capable of covering activities ranging from basic first-line support to assisting with global projects and communications to management
• Excellent analytical, organizational, and planning skills
• Must be able to operate independently and understand when to escalate issues
• Ability to use discretion and exercise sound judgment
• Provides excellent customer service through effective interpersonal and communication skills, both verbally and in writing
• Ability to handle multiple projects and shifting priorities
• Ability to work well independently as well as effectively within a team
• Ability to organize and prioritize work
• Ability to work well in a demanding and fast-paced environment
• Flexibility to travel
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs

Experience/Education

• Minimum of two years of experience in technical writing or instructional design

Benefits

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Robust well-being classes and programs.
• Opportunities to give back and make an impact in local communities.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Legal, Information Technology, and Writing/Editing
• Industries: Law Practice

Equal Opportunity

Skadden is an Equal Opportunity Employer (Disability/Vet/other protected categories). For more information, please visit Skadden.com/careers.