The Planet Group
Help Center and Policy Writer
The Planet Group, San Francisco, California, United States, 94199
Job Description
Help Center and Policy Writer
Location : Remote Duration : ~4 Months, potential to extend Pay : ~$43/hr, DOE
The Planet Group
is looking for a
Help Center and Policy Writer to join our well-known lifestyle brand technology client on a 4-month contract. This is a full-time, 40 hour per week role working a remote schedule and has the potential to extend beyond 4 months.
As a
Help Center and Policy Writer ,
Help Center and Policy Writer Responsibilities
Help craft, edit, and maintain high-quality, user-focused help content and policy pages for the global audience Transform complex topics, product features, and regulatory guidelines into accessible, brand-aligned articles and updates Collaborate with cross-functional partners, including Product, Marketing, Policy, Legal, Localization, and Support, to ensure all content is accurate, user-friendly, and meets compliance and brand standards Write, edit, and proofread help content that's easy to understand and matches the client's voice and writing standards Juggle multiple projects and be responsible for publishing, editing, and maintaining content on the Help Centerand Policy site Perform content audits, publish content using the content management tool, identify any publishing issues, and perform necessary troubleshooting Learn about product and policy updates and explain them according to brand, writing, and regulatory standards Follow formatting, publishing, and translation processes and best practices Ensure that content is reviewed and approved, published on time, and translated for a global audience Help Center and Policy Writer Qualifications
Experience creating, publishing, and updating help content for a help center, knowledge base, or chatbot Technical writing experience and the ability to turn complex product, policy, trust and safety, or other technical details into clear, approachable help articles Experience working with internal or external partners (for example, support, policy, project management, engineering, localization team members) to deliver projects on-time Ability to identify, prioritize and resolve issues quickly and follow through on assignments with minimal supervision Strong work ethic, exceptional judgment and impeccable integrity Ability to focus on specific project details while also considering how individual updates and topics fit into the big picture of safety, support, and voice and tone Curiosity, eagerness to learn, and ability to interpret and grasp complex technical concepts
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
Help Center and Policy Writer
Location : Remote Duration : ~4 Months, potential to extend Pay : ~$43/hr, DOE
The Planet Group
is looking for a
Help Center and Policy Writer to join our well-known lifestyle brand technology client on a 4-month contract. This is a full-time, 40 hour per week role working a remote schedule and has the potential to extend beyond 4 months.
As a
Help Center and Policy Writer ,
Help Center and Policy Writer Responsibilities
Help craft, edit, and maintain high-quality, user-focused help content and policy pages for the global audience Transform complex topics, product features, and regulatory guidelines into accessible, brand-aligned articles and updates Collaborate with cross-functional partners, including Product, Marketing, Policy, Legal, Localization, and Support, to ensure all content is accurate, user-friendly, and meets compliance and brand standards Write, edit, and proofread help content that's easy to understand and matches the client's voice and writing standards Juggle multiple projects and be responsible for publishing, editing, and maintaining content on the Help Centerand Policy site Perform content audits, publish content using the content management tool, identify any publishing issues, and perform necessary troubleshooting Learn about product and policy updates and explain them according to brand, writing, and regulatory standards Follow formatting, publishing, and translation processes and best practices Ensure that content is reviewed and approved, published on time, and translated for a global audience Help Center and Policy Writer Qualifications
Experience creating, publishing, and updating help content for a help center, knowledge base, or chatbot Technical writing experience and the ability to turn complex product, policy, trust and safety, or other technical details into clear, approachable help articles Experience working with internal or external partners (for example, support, policy, project management, engineering, localization team members) to deliver projects on-time Ability to identify, prioritize and resolve issues quickly and follow through on assignments with minimal supervision Strong work ethic, exceptional judgment and impeccable integrity Ability to focus on specific project details while also considering how individual updates and topics fit into the big picture of safety, support, and voice and tone Curiosity, eagerness to learn, and ability to interpret and grasp complex technical concepts
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.