Encore México is hiring: Event Technician, Audio Visual - The Inn on Biltmore Es

Event Technician, Audio Visual - The Inn on Biltmore Estate

Overview

A Technician is responsible for the setup and operation of basic/small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Location: The Inn on Biltmore Estate.

Responsibilities

• Equipment Operation: Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service: Strive to exceed the expectations and needs of internal and external customers; maintain positive relationships with clients through effective communication; meet with guests on site to ensure needs are met and equipment is functioning properly; monitor events and check in on customers throughout the day; foster the hotel/client relationship.
• Technical Ability: Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and solve equipment and software issues; handle equipment challenges and changes in a timely and professional manner.
• Systems Knowledge: Understand company processes, follow procedures, complete systems entry and paperwork accurately; use equipment sheets to determine equipment scheduled for setup and strike; interact with other staff and outside vendors; utilize floor up-selling techniques to increase revenue; work with clients to finalize invoices; complete order entries in Navigator as needed.

Qualifications

• High School Diploma required. Associate’s degree preferred.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Review requirements: https://tinyurl.com/yaznwvk7
• External applicants must meet/validate and complete all training and certifications required for this position within one year. For technical external requirements, see https://jobs.encoreglobal.com/en/career-paths
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirements may be required if applicable.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service: Hospitality; Ownership
• Do The Right Thing: Instills Trust; Safety Conscious
• Drive Results: Action Oriented
• See The Big Picture: Tech Savvy
• Value People: Communicates Effectively

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

Carrying and Lifting Requirements

Note: The physical requirements marked with an asterisk indicate activities performed without assistance.

• 0 - 15 lbs: Continuously
• 16 - 50 lbs: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally

Work Environment

Hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. Working conditions range from moderately quiet to noisy. Team members will use high-end audio-visual equipment and electrical components and may be exposed to heights via lifts and ladders. May work in multiple hotel locations. Working hours will include irregular hours and on-call status including days, evenings, weekends, and holidays. Appearance guidelines apply as defined by Encore or the represented property.

Compensation

Hourly Pay Range: $13.58 - $16.64. The compensation for this role is determined based on qualifications, location, travel, and relevant work experience. Final compensation may include overtime, bonuses or incentives where applicable.

Benefits and Culture

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture that celebrates diverse strengths and differences. See details on our commitment to inclusivity and belonging.

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