Patient Communication Liaison Job at Gulf Coast Pelvic Health in Pensacola

Overview

Gulf Coast Pelvic Health is Pensacola's premier pelvic floor and hypermobility physical therapy clinic, offering high-quality, evidence-based care to individuals across all ages experiencing pelvic floor dysfunction. At Gulf Coast Pelvic Health, we foster a collaborative, supportive environment where teamwork, work-life balance, and mutual respect are integral to our success. We are dedicated to building not only a clinic known for excellent care but also a workplace that values its people.

As the Patient Care Coordinator, you will play a key role in ensuring every patient’s journey with us begins and continues smoothly. You will often be the first point of contact for potential patients and referrers, and your ability to project the values of our practice and guide patients through their care is vital to our success.

Responsibilities

• Develop a deep understanding of the types of patients served at the clinic to offer personalized service.
• Greet all patients warmly, ensuring they feel welcomed and valued.
• Promptly answer or return phone calls, offering accurate information and handling inquiries within your knowledge limits.
• Communicate effectively with physical therapists and other team members to ensure seamless patient care and relay messages as needed.
• Enter and update patient information in the clinic’s online system, maintaining accuracy and confidentiality.
• Assist with legal, insurance, and billing processes, including referral and plan of care tracking.
• Support patients with insurance reimbursement queries and assist in the billing process as needed.
• Manage the scheduling of appointments and provide timely reminders via phone or email.
• Fax patient notes and documents to relevant healthcare providers or insurance companies.
• Follow up with potential referrals and patient leads to ensure timely and appropriate actions are taken.
• Uphold strict confidentiality in line with HIPAA Privacy & Security Rules.
• Maintain a clean and organized office environment, ensuring supplies and linens are stocked and sanitized regularly.
• Assist with additional administrative duties as needed to support overall clinic operations.

Qualifications

• Bachelor’s Degree or equivalent experience (e.g., HS Diploma + relevant experience).
• At least 1 year of customer service experience or similar field.
• Preferred: Experience in marketing, sales, or hospitality.
• Strong written and oral communication skills with a focus on empathy and clarity.
• Proficient in Microsoft Office (Word and Excel).
• Ability to manage multiple applications simultaneously and stay organized.
• A strong commitment to delivering exceptional customer service for both patients and referrers.
• Compassionate, empathetic, and honest with a collaborative team mindset.
• Self-motivated with excellent time management and organizational skills.
• Dependable, reliable, and detail-oriented.
• Ability to solve problems efficiently and stay flexible under pressure.

Details

• Job Type: Full-time
• Pay: $20.00 - $23.00 per hour
• Expected hours: 35 – 40 per week
• Opportunities for advancement; growth; leadership
• Note: Not currently offering company provided vision, dental, or comprehensive health insurance package, or 401(k)