City of Charlottesville is hiring: Part-Time Library-Makerspace Lab Support (25

General Summary

The Part-Time Library-Makerspace Lab Support position performs responsible clerical work in the Jefferson-Madison Regional Library Central Library’s Computer Lab, under the general supervision of the Supervisory Technology Services Librarian.

For more information about the Library and this position please go to: JMrl.org

The preferred starting salary is 15.75 an hour. This is a part-time, non-exempt position working up to 25 hours per week, and is eligible for prorated benefits. The position provides excellent benefits including paid holidays, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, City’s retirement options, gym membership reimbursement, and continuing education/training opportunities.

Essential Responsibilities And Duties

• Mans the makerspace and digital media lab; assists patrons on library computers, printers, and makerspace lab equipment.
• Monitors behavior of patrons and takes appropriate action.
• Informs patrons of library policies and procedures.
• Answers questions from lab patrons and telephone inquiries.
• May be asked to assist at other library service desks.
• Troubleshoots minor problems with hardware and software.
• Reports facility and equipment maintenance and repair needs.
• Responsible for appropriate use and maintenance of JMRL equipment, tools, and other resources, including work time.
• Regular and reliable attendance.

Other Duties

• Performs additional duties to support operational requirements as apparent or assigned.

Education, Experience And Skills

Education and Experience: Candidates may qualify by demonstrating the required knowledge and skills outlined for the job through experience(s) other than formal education.

• High School diploma or GED and 3 months of experience working with the public in a customer service environment, and experience working with relevant hardware and software.
• 2 years of experience working with the public in a customer service environment, and experience working with relevant hardware and software.
• An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.

Certifications/Licenses/Other Requirements

• Required to successfully pass a pre-employment background check

Job Knowledge, Skills, Abilities and Other Characteristics

• Knowledge of and proficiency in use of various computer platforms and software, internet, and basic search skills.
• Knowledge of Internet and use of basic searching skills.
• Knowledge of hardware and software troubleshooting with in-house devices.
• Knowledge of library policies and procedures.

Reading

• Intermediate: Ability to read and understand written materials such as newspapers, magazines, journals, multi-step instruction manuals, and reference materials.

Writing

• Basic: Ability to write simple letters, paragraphs and sentences containing subject, verb, and object, and/or series of numbers, names, and addresses.

Math

• No skills are required.

Communication Skills

• Basic: Provide standard information to and interacts with others outside direct reporting relationships on procedures or general policies. Interaction requires recognizing different points of view to ensure understanding and appropriate response. Establishes and maintains effective working relationships with co-workers and customers. Requires good telephone etiquette.

Independence and Decision-Making

• Requires General Direction: Normally performs the job by following general instructions or established standard operating procedures and/or policies. There is some discretion when making decisions among a few easily identifiable choices of the appropriate procedure or policy to apply to duties. Performance is reviewed frequently.

Technical Skills

• Skilled: Comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the assigned and apparent job responsibilities. Intermediate skill in Microsoft Office applications and/or departmental software.

Fiscal Responsibilities

• No budgetary/fiscal responsibilities.

Supervisory Responsibilities

• No responsibility for direction or supervision of others.

Other Characteristics

• Strong public services orientation.
• Frequent change of tasks.
• Working closely with others as part of a team.
• Takes responsibility for finding answers to questions and responding appropriately.
• Constant interruptions and requests for service
• May require dealing with angry, frustrated and/or upset individuals.

Physical Conditions & Additional Information

Physical Demands

• Light Work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to remain in a stationary position for an extended period of time.
• Must be able to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Ability to observe details at close range (within a few feet of the observer).

Machines, Tools, Equipment, Software and Hardware

• Typically requires use of standard office equipment and telephone, and related software and hardware; and any other equipment as appropriate or as assigned.

Work Environment

• Work is performed in office environment where there may be exposure to computer screen for extended periods of time, monitor glare and dust. The noise level in the work environment is usually quiet.

The City of Charlottesville is an Equal Opportunity Employer and supports workforce diversity at all levels of the organization. The City prohibits discrimination on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by federal, state, or local laws. The City is dedicated to this with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Requests for reasonable accommodation by individuals with disabilities may be requested by contacting Human Resources at (434) 970-3490 or hr@charlottesville.gov.

The City of Charlottesville conducts job related background checks, reference checks, and pre-employment drug tests, in accordance with federal, state, and local law, of applicants who reach the final stages of the employment selection process. The City’s policy has not changed because of the decriminalization of marijuana in the Commonwealth of Virginia. Marijuana remains an illegal drug under federal law, and it continues to be a violation of the US Department of Transportation regulations and the City’s policy prohibiting employees from testing positive for marijuana.

Summary Of Employee Benefits

Updated July 1, 2022

Benefits cited represent those for regular 40-hour employees and may differ for Management Level, Part-Time, and/or Library positions. Long-term temporary employees are eligible for all benefits except retirement. Interns, temporary, seasonal, substitute, and relief employees are not eligible for benefits.

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