GEICO
Senior UX/UI Designer, Conversational AI
Join to apply for the
Senior UX/UI Designer, Conversational AI
role at
GEICO . This role is a hybrid position requiring on-site work 3 days per week at one of the following locations: Chevy Chase, MD; New York City, NY; Chicago, IL; Palo Alto, CA; Seattle, WA. Responsibilities
Design and optimize conversational flows, wireframes, and mockups across chatbots, IVR, voice assistants, and LLM-powered interfaces. Create effective prompts and interaction strategies for Generative AI systems. Collaborate with engineering, product, and business teams to deliver intuitive, AI-enhanced customer experiences. Apply human-centered research methodologies to advocate for customer needs and behaviors. Analyze existing conversation paths to identify opportunities for improvement and AI-driven expansion. Develop and maintain design guidelines and best practices for conversational and generative interfaces. Partner with technical teams to integrate NLP, TTS/STT, machine learning, and LLM capabilities into cross-channel experiences. Scope design requests, estimate effort, and adapt quickly to changing priorities in a fast-paced team environment. Basic Qualifications
5+ years of experience in conversational design, including voice and chat interfaces. Proven application of NLP and conversation design principles in customer-facing experiences. Strong analytical skills in evaluating conversational flows and user feedback. Preferred Qualifications
Hands-on experience with prompt engineering, LLMs, and RAG systems. Familiarity with Generative AI platforms and their integration into customer journeys. Experience designing for cross-channel experiences (chat, voice, mobile, web). Proficiency with tools such as Figma, Voiceflow, Amazon Lex, and other conversational platforms. Effective communication and storytelling skills to convey design rationale and user impact. Understanding of content strategy, design systems, and UX research methodologies. Compensation
Base pay range:
$104,550.00/yr
-
$172,200.00/yr The above annual salary range is a general guideline. GEICO will determine final compensation based on factors including the scope and responsibilities of the role, candidate’s experience, location, and market considerations. At this time, GEICO will not sponsor a new applicant for employment authorization for this position. Our Pledge
The GEICO Pledge Great Company, Great Careers, Great Culture, and Great Rewards. GEICO is committed to an inclusive culture of care, integrity, and performance excellence, and provides programs and benefits to support employees’ well-being and development.
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Join to apply for the
Senior UX/UI Designer, Conversational AI
role at
GEICO . This role is a hybrid position requiring on-site work 3 days per week at one of the following locations: Chevy Chase, MD; New York City, NY; Chicago, IL; Palo Alto, CA; Seattle, WA. Responsibilities
Design and optimize conversational flows, wireframes, and mockups across chatbots, IVR, voice assistants, and LLM-powered interfaces. Create effective prompts and interaction strategies for Generative AI systems. Collaborate with engineering, product, and business teams to deliver intuitive, AI-enhanced customer experiences. Apply human-centered research methodologies to advocate for customer needs and behaviors. Analyze existing conversation paths to identify opportunities for improvement and AI-driven expansion. Develop and maintain design guidelines and best practices for conversational and generative interfaces. Partner with technical teams to integrate NLP, TTS/STT, machine learning, and LLM capabilities into cross-channel experiences. Scope design requests, estimate effort, and adapt quickly to changing priorities in a fast-paced team environment. Basic Qualifications
5+ years of experience in conversational design, including voice and chat interfaces. Proven application of NLP and conversation design principles in customer-facing experiences. Strong analytical skills in evaluating conversational flows and user feedback. Preferred Qualifications
Hands-on experience with prompt engineering, LLMs, and RAG systems. Familiarity with Generative AI platforms and their integration into customer journeys. Experience designing for cross-channel experiences (chat, voice, mobile, web). Proficiency with tools such as Figma, Voiceflow, Amazon Lex, and other conversational platforms. Effective communication and storytelling skills to convey design rationale and user impact. Understanding of content strategy, design systems, and UX research methodologies. Compensation
Base pay range:
$104,550.00/yr
-
$172,200.00/yr The above annual salary range is a general guideline. GEICO will determine final compensation based on factors including the scope and responsibilities of the role, candidate’s experience, location, and market considerations. At this time, GEICO will not sponsor a new applicant for employment authorization for this position. Our Pledge
The GEICO Pledge Great Company, Great Careers, Great Culture, and Great Rewards. GEICO is committed to an inclusive culture of care, integrity, and performance excellence, and provides programs and benefits to support employees’ well-being and development.
#J-18808-Ljbffr