Philip Morris International
Business Design Lead, Customer Service Center
Philip Morris International, Stamford, Connecticut, United States, 06925
Business Design Lead, Customer Service Center
Join to apply for the
Business Design Lead, Customer Service Center
role at
Philip Morris International Business Design Lead, Customer Service Center
4 days ago Be among the first 25 applicants Join to apply for the
Business Design Lead, Customer Service Center
role at
Philip Morris International Be a part of a revolutionary change!
At Philip Morris International (PMI), weve chosen to do something incredible. Were totally transforming our business and building our future on one clear purpose to deliver a smoke-free future.
With huge change, comes huge opportunity. So, if you join us, youll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress.
Your day To Day
Product Vision & Strategy - Support in creating, maintaining and communicating the product team vision in line with product group (PG) vision and Strategy Customer Focus - Understand and support the Digital Product Owner to represent the needs of the customer: leverage market research and relevant insights to continually understand evolving customer and market requirements, trends, rhythms and events Translation & Collaboration - Collaborate with PGs, stakeholders, customers, and the development team to gather requirements and translate them into actionable items Support the product owner in managing scope, requirements definition and prioritization activities. Investigates straightforward business situations to identify and analyze problems and opportunities. Collaborates with product colleagues and stakeholders involved in the analysis, development and operation of products, systems or services to ensure accuracy and comprehensive test coverage. Support the product owner to develop acceptance criteria related to functional and non-functional requirements, business processes, features, user stories and business rules. Designs, specifies and executes test cases and scenarios to test that systems, products and services fulfil the acceptance criteria and deliver the predicted business benefits. Liaises with business and technology teams on release scheduling and communication of progress. Conducts post-release reviews. Experience with call center related product management Experience with automation solutions to support agent interactions with customers
Who Were Looking For
Legally authorized to work in the U.S. 3+ years of relevant experience in translating complex business problems in functional designs High effectiveness working in cross-functional teams Proven experience in overseeing all elements of the product development lifecycle
Whats nice To Have
Lean/Agile Leadership Lean/Agile Ways of Working Product Discovery & Design Cost & Value Management Uncertainty Management Stakeholder Management Impact Analysis Testing skills both manual and automated Process Optimization Communication & Training Problem Solving
Annual Base Salary Range: FL $90,000 - $120,000
Annual Base Salary Range: CT $99,000 - $132,000
What we offer
We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more! We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace. Seize the freedom to define your future and ours. Well empower you to take risks, experiment and explore. Be part of an inclusive, diverse culture where everyones contribution is respected; Collaborate with some of the worlds best people and feel like you belong. Pursue your ambitions and develop your skills with a global business our staggering size and scale provides endless opportunities to progress. Take pride in delivering our promise to society: To improve the lives of millions of smokers.
PMI is an Equal Opportunity Employer.
PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees.
PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMIs affiliates first entered the U.S. market following the companys acquisition of Swedish Match in late 2022. Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match a leader in oral nicotine delivery creating a global smoke-free champion led by the IQOS and ZYN brands. The U.S. Food and Drug Administration has authorized versions of PMIs IQOS electronically heated tobacco devices and Swedish Matchs General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA. For more information, please visit www.pmi.com/us and www.pmiscience.com.
14400
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Business Development and Sales Industries
Manufacturing Referrals increase your chances of interviewing at Philip Morris International by 2x Sign in to set job alerts for Business Design Lead roles.
Purchase, NY $125,900.00-$249,900.00 2 weeks ago Englewood Cliffs, NJ $180,000.00-$220,000.00 1 week ago Vice President - Head of Capability Development
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Join to apply for the
Business Design Lead, Customer Service Center
role at
Philip Morris International Business Design Lead, Customer Service Center
4 days ago Be among the first 25 applicants Join to apply for the
Business Design Lead, Customer Service Center
role at
Philip Morris International Be a part of a revolutionary change!
At Philip Morris International (PMI), weve chosen to do something incredible. Were totally transforming our business and building our future on one clear purpose to deliver a smoke-free future.
With huge change, comes huge opportunity. So, if you join us, youll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress.
Your day To Day
Product Vision & Strategy - Support in creating, maintaining and communicating the product team vision in line with product group (PG) vision and Strategy Customer Focus - Understand and support the Digital Product Owner to represent the needs of the customer: leverage market research and relevant insights to continually understand evolving customer and market requirements, trends, rhythms and events Translation & Collaboration - Collaborate with PGs, stakeholders, customers, and the development team to gather requirements and translate them into actionable items Support the product owner in managing scope, requirements definition and prioritization activities. Investigates straightforward business situations to identify and analyze problems and opportunities. Collaborates with product colleagues and stakeholders involved in the analysis, development and operation of products, systems or services to ensure accuracy and comprehensive test coverage. Support the product owner to develop acceptance criteria related to functional and non-functional requirements, business processes, features, user stories and business rules. Designs, specifies and executes test cases and scenarios to test that systems, products and services fulfil the acceptance criteria and deliver the predicted business benefits. Liaises with business and technology teams on release scheduling and communication of progress. Conducts post-release reviews. Experience with call center related product management Experience with automation solutions to support agent interactions with customers
Who Were Looking For
Legally authorized to work in the U.S. 3+ years of relevant experience in translating complex business problems in functional designs High effectiveness working in cross-functional teams Proven experience in overseeing all elements of the product development lifecycle
Whats nice To Have
Lean/Agile Leadership Lean/Agile Ways of Working Product Discovery & Design Cost & Value Management Uncertainty Management Stakeholder Management Impact Analysis Testing skills both manual and automated Process Optimization Communication & Training Problem Solving
Annual Base Salary Range: FL $90,000 - $120,000
Annual Base Salary Range: CT $99,000 - $132,000
What we offer
We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more! We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace. Seize the freedom to define your future and ours. Well empower you to take risks, experiment and explore. Be part of an inclusive, diverse culture where everyones contribution is respected; Collaborate with some of the worlds best people and feel like you belong. Pursue your ambitions and develop your skills with a global business our staggering size and scale provides endless opportunities to progress. Take pride in delivering our promise to society: To improve the lives of millions of smokers.
PMI is an Equal Opportunity Employer.
PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees.
PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMIs affiliates first entered the U.S. market following the companys acquisition of Swedish Match in late 2022. Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match a leader in oral nicotine delivery creating a global smoke-free champion led by the IQOS and ZYN brands. The U.S. Food and Drug Administration has authorized versions of PMIs IQOS electronically heated tobacco devices and Swedish Matchs General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA. For more information, please visit www.pmi.com/us and www.pmiscience.com.
14400
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Business Development and Sales Industries
Manufacturing Referrals increase your chances of interviewing at Philip Morris International by 2x Sign in to set job alerts for Business Design Lead roles.
Purchase, NY $125,900.00-$249,900.00 2 weeks ago Englewood Cliffs, NJ $180,000.00-$220,000.00 1 week ago Vice President - Head of Capability Development
White Plains, NY $193,500.00-$406,500.00 2 weeks ago Corporate Vice President - Strategic Program Manager
Senior Manager - Digital Operations & Innovation (BPaaS/BPO)
Stamford, CT $167,000.00-$307,500.00 3 days ago Director of Business Development, Higher Education
Rye Brook, NY $134,160.00-$305,880.00 1 week ago Director, Corporate Marketing, Connected eXperience Center
Fairfield County, CT $90,000.00-$125,000.00 2 days ago Fairfield County, CT $125,300.00-$187,900.00 2 weeks ago Manhasset, NY $145,000.00-$175,000.00 2 weeks ago Purchase, NY $114,000.00-$182,000.00 1 week ago Sr. Director, Talent Development and Learning
Stamford, CT $126,300.00-$268,800.00 1 week ago Stamford, CT $75,000.00-$150,000.00 1 week ago Marketing Manager, Digital Creative - Business
Stamford, CT $85,080.00-$153,240.00 1 week ago Manhasset, NY $85,000.00-$120,000.00 2 weeks ago White Plains, NY $96,500.00-$168,800.00 2 weeks ago Stamford, CT $134,000.00-$185,000.00 2 weeks ago Hauppauge, NY $92,000.00-$136,000.00 2 weeks ago Head of Lab Solutions Manufacturing Quality
Stamford, CT $115,000.00-$200,000.00 6 days ago Stamford, CT $115,000.00-$200,000.00 6 days ago Bethel, CT $123,750.00-$181,500.00 4 days ago Director Global Procurement - Training and Career Development
Director of Benefits Consulting (Hybrid)
Woodbury, NY $85,000.00-$100,000.00 1 week ago Stamford, CT $150,000.00-$200,000.00 4 days ago Vice President Environmental Engineering
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr