Business Design Lead, Customer Service Center

Business Design Lead, Customer Service Center

Join to apply for the Business Design Lead, Customer Service Center role at Philip Morris International

Business Design Lead, Customer Service Center

4 days ago Be among the first 25 applicants

Join to apply for the Business Design Lead, Customer Service Center role at Philip Morris International

Be a part of a revolutionary change!

At Philip Morris International (PMI), weve chosen to do something incredible. Were totally transforming our business and building our future on one clear purpose to deliver a smoke-free future.

With huge change, comes huge opportunity. So, if you join us, youll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress.

Your day To Day

• Product Vision & Strategy - Support in creating, maintaining and communicating the product team vision in line with product group (PG) vision and Strategy
• Customer Focus - Understand and support the Digital Product Owner to represent the needs of the customer: leverage market research and relevant insights to continually understand evolving customer and market requirements, trends, rhythms and events
• Translation & Collaboration - Collaborate with PGs, stakeholders, customers, and the development team to gather requirements and translate them into actionable items
• Support the product owner in managing scope, requirements definition and prioritization activities.
• Investigates straightforward business situations to identify and analyze problems and opportunities.
• Collaborates with product colleagues and stakeholders involved in the analysis, development and operation of products, systems or services to ensure accuracy and comprehensive test coverage.
• Support the product owner to develop acceptance criteria related to functional and non-functional requirements, business processes, features, user stories and business rules.
• Designs, specifies and executes test cases and scenarios to test that systems, products and services fulfil the acceptance criteria and deliver the predicted business benefits.
• Liaises with business and technology teams on release scheduling and communication of progress. Conducts post-release reviews.
• Experience with call center related product management
• Experience with automation solutions to support agent interactions with customers
  
  

Who Were Looking For

• Legally authorized to work in the U.S.
• 3+ years of relevant experience in translating complex business problems in functional designs
• High effectiveness working in cross-functional teams
• Proven experience in overseeing all elements of the product development lifecycle
  
  

Whats nice To Have

• Lean/Agile Leadership
• Lean/Agile Ways of Working
• Product Discovery & Design
• Cost & Value Management
• Uncertainty Management
• Stakeholder Management
• Impact Analysis
• Testing skills both manual and automated
• Process Optimization
• Communication & Training
• Problem Solving
  
  

Annual Base Salary Range: FL $90,000 - $120,000

Annual Base Salary Range: CT $99,000 - $132,000

What we offer

• We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!
• We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.
• Seize the freedom to define your future and ours. Well empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture where everyones contribution is respected; Collaborate with some of the worlds best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: To improve the lives of millions of smokers.
  
  

PMI is an Equal Opportunity Employer.

PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees.

PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMIs affiliates first entered the U.S. market following the companys acquisition of Swedish Match in late 2022. Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match a leader in oral nicotine delivery creating a global smoke-free champion led by the IQOS and ZYN brands. The U.S. Food and Drug Administration has authorized versions of PMIs IQOS electronically heated tobacco devices and Swedish Matchs General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA. For more information, please visit www.pmi.com/us and www.pmiscience.com.

14400

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Manufacturing

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