Silicon Valley Bank
Lead User Experience Designer (Remote)
Silicon Valley Bank, California, Missouri, United States, 65018
Overview
This is a remote role that may be hired in several markets in the United States. The position is aligned to Silicon Valley Bank, a division of First Citizens Bank. We bring together entrepreneurs, investors, venture capitalists and private equity firms to move bold ideas forward, fast. We are committed to delivering user-centered, high-impact solutions to our clients and are looking for creative thinkers who want to challenge the status quo and create a truly seamless digital banking experience.
The team and the opportunity We are a diverse group of designers, researchers and content strategists focused on creating great digital banking experiences for innovative companies. We care deeply about human-centered design, about making commercial banking great and about each other. We foster a design culture of trust, safety, fun and community to enable all of us to do our best work. We have big goals and aspirations and are committed to constantly learning, iterating and improving the experience of our customers and of being on our team SVB at SVB.
We are looking for team members with a learning mindset, who can jump right in, collaborate with cross-functional partners and are excited to learn the ins and outs of commercial banking products. You are an advocate for the user and the design process and care deeply about all the details because you know they matter in enabling great end-to-end experiences. You embrace ambiguity and thrive in complexity.
Responsibilities What You’ll Do
You’ll be a Lead UX Designer within the Lending and Credit Product Management team, contributing to the creation of a new end-to-end digital lending experience used by thousands of the most innovative companies in the U.S. and beyond. You will help to reimagine how SVB can optimize the credit product experience for our clients and lending portfolio management experience for our associates, working within platform complexities and regulatory constraints. You will have the opportunity to deliver UX/UI designs by prototyping, conducting user research and validation, developing frameworks across multiple product pods and facilitating discovery workshops with users and stakeholders. In this role, you will partner closely with Product Managers, Developers, Content Strategists and UX Researchers to steer the creation of high-quality UX deliverables that contribute to the design of end-to-end user experiences that help our clients accomplish their most challenging goals.
Qualifications Education:
Bachelor's Degree and 4 years of experience, or High School Diploma or GED with 8 years of experience (preferred 8-10 years designing digital product experiences in an agile environment).
Required Qualifications
Experience designing digital products in the financial services industry
A portfolio exemplifying a deep understanding of UI/UX and design principles to define user experiences through human-centered design solutions (e.g., flows, journey maps, service blueprints, prototypes and user research)
Experience delivering on multiple projects in various stages of the product lifecycle in a fast paced, dynamic environment
Exceptional knowledge of Figma for generating low-fidelity and high-fidelity prototypes
Proficiency with JIRA and Confluence for partnering with developers and product partners
Experience designing omni-channel experiences, including desktop and mobile
Familiarity with current web technology capabilities and cross-device considerations
Familiarity or experience with discovery and user research methodologies (e.g., benchmarking, heuristics, usability testing, personas and interviews)
Experience working with design systems and style guides
Familiarity in designing for B2B experiences
Resiliency and soft skills to communicate respectfully when challenging assumptions and tactful style when receiving feedback, adapting work and designs to the needs and constraints of the business
Proven presentation skills to communicate conceptual ideas, design rationale and the specifics of human-centered design process in all phases of the product development lifecycle
Excellent cross-functional collaboration, communication and workshop facilitation skills to develop alignment with and between stakeholders to then execute on aligned roadmaps with quality and speed
Preferred Qualifications
Ability to effectively adjust communication and storytelling of design decisions to various levels of product, design and business leadership
Experience mentoring designers and evangelizing Design within an organization
Experience working with Salesforce
Experience working with nCino
Benefits and compensation: The base pay range varies by location and is provided for illustrative purposes. For example, California, Illinois and North Carolina ranges are listed; actual starting pay will be determined based on skills and experience. Total compensation may include variable incentives, bonuses, benefits, and/or other awards as described in the offer of employment.
For more information about benefits, please visit the First Citizens Bank jobs benefits page.
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The team and the opportunity We are a diverse group of designers, researchers and content strategists focused on creating great digital banking experiences for innovative companies. We care deeply about human-centered design, about making commercial banking great and about each other. We foster a design culture of trust, safety, fun and community to enable all of us to do our best work. We have big goals and aspirations and are committed to constantly learning, iterating and improving the experience of our customers and of being on our team SVB at SVB.
We are looking for team members with a learning mindset, who can jump right in, collaborate with cross-functional partners and are excited to learn the ins and outs of commercial banking products. You are an advocate for the user and the design process and care deeply about all the details because you know they matter in enabling great end-to-end experiences. You embrace ambiguity and thrive in complexity.
Responsibilities What You’ll Do
You’ll be a Lead UX Designer within the Lending and Credit Product Management team, contributing to the creation of a new end-to-end digital lending experience used by thousands of the most innovative companies in the U.S. and beyond. You will help to reimagine how SVB can optimize the credit product experience for our clients and lending portfolio management experience for our associates, working within platform complexities and regulatory constraints. You will have the opportunity to deliver UX/UI designs by prototyping, conducting user research and validation, developing frameworks across multiple product pods and facilitating discovery workshops with users and stakeholders. In this role, you will partner closely with Product Managers, Developers, Content Strategists and UX Researchers to steer the creation of high-quality UX deliverables that contribute to the design of end-to-end user experiences that help our clients accomplish their most challenging goals.
Qualifications Education:
Bachelor's Degree and 4 years of experience, or High School Diploma or GED with 8 years of experience (preferred 8-10 years designing digital product experiences in an agile environment).
Required Qualifications
Experience designing digital products in the financial services industry
A portfolio exemplifying a deep understanding of UI/UX and design principles to define user experiences through human-centered design solutions (e.g., flows, journey maps, service blueprints, prototypes and user research)
Experience delivering on multiple projects in various stages of the product lifecycle in a fast paced, dynamic environment
Exceptional knowledge of Figma for generating low-fidelity and high-fidelity prototypes
Proficiency with JIRA and Confluence for partnering with developers and product partners
Experience designing omni-channel experiences, including desktop and mobile
Familiarity with current web technology capabilities and cross-device considerations
Familiarity or experience with discovery and user research methodologies (e.g., benchmarking, heuristics, usability testing, personas and interviews)
Experience working with design systems and style guides
Familiarity in designing for B2B experiences
Resiliency and soft skills to communicate respectfully when challenging assumptions and tactful style when receiving feedback, adapting work and designs to the needs and constraints of the business
Proven presentation skills to communicate conceptual ideas, design rationale and the specifics of human-centered design process in all phases of the product development lifecycle
Excellent cross-functional collaboration, communication and workshop facilitation skills to develop alignment with and between stakeholders to then execute on aligned roadmaps with quality and speed
Preferred Qualifications
Ability to effectively adjust communication and storytelling of design decisions to various levels of product, design and business leadership
Experience mentoring designers and evangelizing Design within an organization
Experience working with Salesforce
Experience working with nCino
Benefits and compensation: The base pay range varies by location and is provided for illustrative purposes. For example, California, Illinois and North Carolina ranges are listed; actual starting pay will be determined based on skills and experience. Total compensation may include variable incentives, bonuses, benefits, and/or other awards as described in the offer of employment.
For more information about benefits, please visit the First Citizens Bank jobs benefits page.
#J-18808-Ljbffr