Encore is hiring: Event Technician, Audio Visual (Part Time)- Grand Hyatt Kauai

Overview

Event Technician, Audio Visual (Part Time) — Grand Hyatt Kauai. A Technician is responsible for the setup and operation of basic/small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Responsibilities

• Equipment Operation: Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications.
• Customer Service: Strive to exceed the expectations and needs of internal and external customers; maintain positive client relationships through effective communication; meet with guests on site to ensure needs are met and equipment setup is functioning properly; monitor events and check in on customers throughout the day; understand and foster the hotel/client relationship.
• Technical Ability: Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and resolve equipment and software issues; handle equipment challenges and changes in a timely and professional manner.
• Systems Knowledge: Follow company processes, complete systems entry and paperwork accurately; use equipment sheets to determine scheduled equipment; interact with staff and outside vendors; utilize up-selling techniques where appropriate; work with clients to finalize invoices; complete order entries in Navigator as needed.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• Internal applicants must meet training and certification requirements as determined by Encore’s Global Learning Training Program; see requirements via link.
• External applicants must meet/validate and complete all training and certifications within one year; for technical external requirements, view our career path.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members who may operate Company vehicles; Additional DOT requirements may apply.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service: Hospitality, Ownership
• Do The Right Thing: Instills Trust, Safety Conscious
• Drive Results: Action Oriented
• See The Big Picture: Tech Savvy
• Value People: Communicates Effectively

Physical Requirements

Team members must be able to meet the physical demands outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Endurance tasks: Sitting 2-3 hrs; Standing 4-5 hrs; Walking 4-5 hrs; Stooping 2-3 hrs; Crawling 2-3 hrs; Kneeling 2-3 hrs; Bending 2-3 hrs; Reaching above head 2-3 hrs; Climbing 0-1 hrs; Grasping 4-5 hrs.
• Lifting: 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs occasionally; Over 100 lbs occasionally.
• Carrying: 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs occasionally; Over 100 lbs never.
• Auditory/Visual: Close/Distant Vision continuously; Color Vision frequently; Peripheral Vision occasionally; Depth Perception frequently; Hearing continuously.
• Pushing/Pulling: 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs frequently; Over 100 lbs occasionally.

Work Environment

Hotel and event venue environments, with exposure to indoor/outdoor elements. May work in multiple locations; irregular hours, on-call status, including evenings, weekends, and holidays. High-end audio-visual equipment and electrical components may be used; heights via lifts and ladders may be encountered. Appearance guidelines apply as defined by Encore.

Other

Hourly Pay Range: $19.62 - $24.03. Compensation determined by location, qualifications, experience, and other factors. Benefits options are available. We are an equal opportunity employer and value diversity and inclusion.

Job Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Design, Art/Creative, and Information Technology
• Industries: Events Services