Repair Technician Broadcast Lens Job at Canon U.S.A., Inc. in Costa Mesa

Overview

Repair Technician Broadcast Lens — US-CA-Costa Mesa. Job Type: Full-Time, Location: Costa Mesa, CA. Job ID: 33496. Category: Customer Service/Support.

Canon USA in Costa Mesa, CA is seeking a Broadcast Lens Repair Technician I (Representative, Tech Support I). Located at the Canon Factory Service Center in Costa Mesa, CA, you will perform on-site or in-house repair of Canon lenses. Models may include: ENG lenses, Cinema lenses, Broadcast Studio lenses, Field Lenses and control accessories.

Canon’s professional imaging products play a vital role in creating visually compelling content that captivates audiences around the world. Our cameras and lenses are trusted by industry professionals for their quality, reliability, and performance.

If you have hands-on experience and a passion for maintaining and repairing high-end imaging equipment, we invite you to explore this exciting opportunity.

In this role, you will support daily repair operations for Canon's industry-leading broadcast TV lenses and accessories. You’ll receive comprehensive training to perform both in-house and on-site repairs on a range of professional imaging equipment, including:

Responsibilities

• Support daily repair operations for Canon's industry-leading broadcast TV lenses and accessories, on-site or in-house.
• Perform on-site installation, preventative maintenance, routine repair, and calibration of equipment following established company guidelines.
• Serve as customer contact on technical and service-related problems; provide information and troubleshooting as needed.
• Instruct customers in proper use and operation of equipment when appropriate.
• Refer the most complex problems to higher level personnel, such as a supervisor or field engineers.
• Repair lenses and related broadcast and communication products for Canon dealers and customers in a timely and professional manner.
• Provide technical support and training to dealers and support staff via telephone and on-site visits; supply information concerning parts and policies.
• Assist customers with parts information, technical advice, and schematic drawings; respond to inquiries to provide customer support.
• Receive and inspect incoming items for repair and furnish cost estimates to provide information concerning repair costs.
• Maintain the service area, stock inventory and cleaning supplies; file service repair records and keep the area clean.
• Represent the organization to customers by providing information and troubleshooting product problems.
• Typically report to a Supervisor or Manager.
• Level I employees are entry-level; learn company policies and processes to develop basic job skills; perform routine tasks under close supervision.

Qualifications

• Typically requires general education and/or vocational training with little to no experience.
• Fundamental knowledge of electromechanical equipment; mechanical aptitude; ability to use electrical meters and hand tools.
• Ability to lift a minimum of 25 lbs.
• Minimum six months inspecting, testing, repairing, or refurbishing electro-mechanical equipment.
• Working knowledge of computer platforms, general application software and networking environments.
• Ability to access technical websites and E-Support platforms.
• Ability to work in a collaborative team environment with a positive attitude and strong customer service skills.
• Support obtaining Canon Product Servicing Certifications; travel 25% or more; valid state driver's license and acceptable driving record; driving is an essential function.

We are providing the anticipated rate for this role: $20.54 - $30.75 hourly.

About the Company

Canon U.S.A., Inc. is a leading provider of imaging solutions to the United States and to Latin America and the Caribbean markets.

What We Offer

• Competitive healthcare benefits (medical, dental, and vision) starting on your first day.
• Stable, full-time schedule: Monday to Friday, 7:30 AM – 4:30 PM (40 hours/week).
• Hands-on work with world-class imaging technology.
• Employee discounts, referral bonuses, and other benefits.

Equal Opportunity

Canon U.S.A., Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We comply with all applicable laws and regulations.