Repair Technician Broadcast Lens Job at Canon Solutions America in Costa Mesa

About the Role

Canon USA in Costa Mesa, CA is seeking a Broadcast Lens Repair Technician I (Representative, Tech Support I). Located at the Canon Factory Service Center in Costa Mesa, CA, you will perform on‑site or in‑house repair of Canon lenses. Models may include ENG lenses, Cinema lenses, Broadcast Studio lenses, Field Lenses and control accessories. Canon’s professional imaging products play a vital role in creating visually compelling content. Our cameras and lenses are trusted by industry professionals for their quality, reliability and performance.

If you have hands‑on experience and a passion for maintaining and repairing high‑end imaging equipment, we invite you to explore this exciting opportunity. In this role, you will support daily repair operations for Canon’s industry‑leading broadcast TV lenses and accessories. You’ll receive comprehensive training to perform both in‑house and on‑site repairs on a range of professional imaging equipment.

What We Offer

• Competitive healthcare benefits (medical, dental, and vision) starting on your first day.
• Stable, full‑time schedule: Monday to Friday, 7:30 AM – 4:30 PM (40 hours/week).
• Opportunity to work hands‑on with world‑class imaging technology.

Please note: This position requires full‑time, on‑site presence at the assigned work location(s).

Your Impact

• Perform routine customer support activities for equipment and systems products such as wiring and cabling.
• Install, perform preventative maintenance, routine repair and calibration of company products and equipment.
• Serve as customer contact on technical and service‑related problems.
• Provide instruction to customers in proper use and operation of equipment.
• Refer complex problems to higher level personnel such as supervisor or field engineers.
• Repair lenses and related broadcast and communication products for Canon dealers and customers in a timely and professional manner.
• Provide technical support and training to dealers and support staff via telephone and on‑site visits, supply information concerning parts and policies, respond to inquiries and ensure knowledgeable sales staff.
• Assist customers, supply information concerning parts, technical advice and schematic technical drawings, and respond to inquiries.
• Receive and inspect incoming items for repair and furnish verbal and/or written cost estimates.
• Maintain service area, stock inventory and cleaning chemicals, file service repair records and keep area clean.
• Represent the organization to customers by providing information, responding to inquiries or troubleshooting product problems.
• Report to a supervisor or manager.
• Follow company policies and processes to develop basic skills necessary for the role.

About You

• General education and/or vocational training; little to no experience required.
• Fundamental knowledge of electromechanical equipment.
• Mechanical aptitude and ability to use electrical meter and hand‑tools to perform repairs.
• Ability to lift a minimum of 25 lbs in lens or case weight.
• Minimum six months of experience inspecting, testing, grading, repairing or refurbishing electro‑mechanical equipment.
• Working knowledge of computer platforms, general application software and networking environments.
• Ability to access technical websites (E‑Support platform).
• Collaborative team worker with positive attitude.
• Good customer service skills.
• Work toward obtaining Canon Product Servicing Certifications.
• Travel of 25 % or more is expected.
• Valid state driver’s license with acceptable driving record.

Company Overview

Canon U.S.A., Inc. is a leading provider of consumer, business‑to‑business and industrial digital imaging solutions. With approximately $28.5 billion in global revenue, the company is dedicated to its Kyosei philosophy of social and environmental responsibility.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Workstyle Description

Full‑time on‑site: This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

• Salary: $20.54 – $30.75 hourly