Assistant Community Manager Job at The Morgan Group in Fort Lauderdale

Overview

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This position is responsible for supporting the Community Manager in the day-to-day operations of the community, maintaining resident relations, coordinating maintenance and service requests, and assisting with marketing, bookkeeping, and leasing activities.

Essential Job Functions

• Assist the Community Manager in day-to-day operations to achieve professionalism in the office and on the property. Include:
• Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook.
• Operate the office in a professional, clean, and well-staffed manner.
• Maintain office and resident files (paper and online) confidentially using MORGAN standards.
• Meet with the Maintenance Supervisor and other maintenance team members regarding service requests and community maintenance.
• Safeguard and deposit all monies received and enter into the system per MORGAN standard.
• Supervise the leasing team in the absence of the Community Manager.
• Comply with all training requirements for this position.
• Maintain and encourage excellent resident relations by all team members. This includes:
• Promptly attend to resident comments and/or complaints.
• Ensure team members are professional and friendly to residents while upholding MORGAN’s non-fraternization standards.
• Prepare proper move-in paperwork, keys, and remotes for new residents.
• Inspect make-ready apartments prior to move-in.
• Maintain the resident renewal program as set by the Community Manager.
• Create a sense of community with residents and the property.
• Assist the Community Manager with the service team, including:
• Monitor timely completion of all service requests.
• Inspect market-ready apartments to ensure quick turn times per MORGAN standards.
• Monitor utility bills and notify the Community Manager of discrepancies.
• Manage bookkeeping and rental collection, including:
• Submit payables to accounting per MORGAN standard.
• Assist in the preparation of monthly financials.
• Collect rent in a timely manner per the lease.
• Ensure compliance with Community Policies and lease agreements; respond to violations and take appropriate action when necessary.
• Assess move-out condition and issue final accounts; charge for damages and send to collection as appropriate.
• Monitor the community for compliance with Fair Housing and ADA laws.
• Assist the Community Manager with marketing, including:
• Know the sub-market and competing properties, rents, specials, occupancy, and management companies.
• Supervise leasing team tours and closing techniques.
• Monitor follow-up on all leads; ensure adherence to fair housing standards.
• Perform all Essential Job Functions on the Leasing Consultant job description as business dictates.
• Work overtime as necessary to meet MORGAN standards of customer service.

Non-Essential Job Functions

Other tasks as assigned by your supervisor, not listed as essential job functions.

Physical Requirements

• Will need to be on feet (33% to 100%).
• Will need to perform physical activities (50% to 100%). Example: Bend/stoop/squat/kneel; climbing stairs; pushing/pulling; reaching; grasping; typing; etc.
• Lifting and carrying requirements vary by weight; note that items over 50 lbs are typically handled with assistance.

Note: Lifting and carrying of weights exceeding 50 lbs is often done with assistance. Wear PPE such as back supports when necessary.

Vision, Hearing, Speaking and Written Requirements

• Reading and viewing reports, screens, and correspondence; frequent need to see detailed information and items at various distances; continuous communication with residents, staff, vendors, and management in writing and verbally.

Driving Requirements

• Frequent use of personal transportation for reports, deposits, and site visits; occasional after-hours emergencies; valid driver’s license, insurance, and vehicle registration required for business use.

Working Environment

• Mostly indoors; occasional exposure to outdoor conditions and typical construction-site elements; PPE required when necessary.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing and Sales

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Fort Lauderdale, FL