Assistant Community Manager Job at The Morgan Group in Houston

Overview

Assistant Community Manager position at The Morgan Group. This role supports the Community Manager in day-to-day operations of the community, aiming for high professionalism from all team members in the office and on-site.

Essential Job Functions

• Assist the Community Manager in the management of day-to-day operations to achieve professionalism across the team. Responsibilities include:
• Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook.
• Operate the office in a professional, clean, uncluttered, and well-staffed manner.
• Maintain office and resident files (paper and online) in a confidential and secure manner using MORGAN standards.
• Meet with the Maintenance Supervisor and other maintenance team members regarding service requests and community maintenance.
• Safeguard and deposit all monies received on the community and enter them into the system per MORGAN standards.
• Supervise the leasing team in the absence of the Community Manager.
• Comply with all training requirements for this position.

• Maintain and encourage excellent resident relations by all team members, including:
• Attend to resident comments and/or complaints promptly.
• Ensure team conduct is professional and friendly to residents while upholding MORGAN’s standards of non-fraternization.
• Prepare move-in paperwork, keys, and remotes for new residents.
• Inspect make-ready apartments prior to move-in.
• Maintain the resident renewal program as directed by the Community Manager.
• Foster a sense of community within the property.

• Assist the Community Manager with the service team, including:
• Monitor timely completion of service requests.
• Inspect market-ready apartments to ensure quick turnaround and compliance with MORGAN standards.
• Monitor electric, water, and gas bills and report discrepancies to the Community Manager.

• Manage bookkeeping and rental collection, including:
• Submit payables to accounting per MORGAN standards.
• Assist in the preparation of monthly financials.
• Collect rent in a timely manner per the lease.
• Ensure compliance with Community Policies and lease agreements, respond to violations, communicate with residents, and take appropriate legal action when necessary.
• Assess move-out condition of apartments and issue final account statements with disposition aligned to lease requirements; charge damages/fees when necessary and forward to collection as needed.
• Monitor the community for compliance with Fair Housing and ADA laws.

• Assist the Community Manager in creating and monitoring marketing for the community, including:
• Know and understand the sub-market, including competing properties, rents, specials, occupancy, and management companies.
• Supervise the leasing team during tours and closing techniques.
• Monitor the leasing team’s follow-up on all leads.
• Ensure team members adhere to fair housing standards.

• Perform all Essential Job Functions as outlined in the Leasing Consultant job description as business dictates.
• Work overtime as necessary to meet MORGAN standards of customer service.

Non-Essential Job Functions

Other tasks as assigned by your supervisor, not listed as essential job functions.

Physical Requirements

• Prolonged standing (33% to 100%).
• May perform bending/stooping/squatting/kneeling and routine office duties such as filing; ability to access upper and lower cabinets; inspect and show the community; climb stairs; push/pull; reach above shoulders; grasp/dexterity for typing and handling materials.
• Lifting/carrying weight expectations vary (over 50 lbs with assistance; occasional up to 50 lbs; 10-25 lbs frequent; under 10 lbs frequent).

Note: Lifting over 50 lbs may require assistance. Use of PPE (e.g., back brace) when necessary.

Vision Requirements

• Constant need to read reports and view computer screens; frequent need to see small detail and items at arm’s length.

Hearing, Speaking and Written Requirements

• Constant need to receive/give instructions and communicate with staff, residents, vendors, etc.; written communication with residents, staff, vendors, corporate, and prospects; ability to read, write, and understand English.

Driving Requirements

• Frequent need to use personal transportation for reports, deposits, and site visits; occasional after-hours emergencies; valid driver’s license, insurance, and car registration required for business use.

Working Environment

• Mostly indoors; frequently outdoors in all weather conditions; occasional exposure to fumes and solvents; PPE usage as necessary.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing and Sales

Referrals increase your chances of interviewing at The Morgan Group by 2x

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