Assistant Community Manager Job at Mill Creek Residential in Portland

Overview

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The Assistant Community Manager assists the Community Manager in supporting performance standards and maintaining all aspects of community operations. This role develops, empowers, and inspires associates toward the achievement of desired business outcomes. The Assistant Manager will be the “Manager on Duty” (MOD) in the absence of the Community Manager and may assist with scheduling and providing work assignments. This leader will consistently improve the sales process through guiding, coaching, and training Senior/Leasing Consultants.

Responsibilities

Sales and Marketing

• Warmly greet prospective residents and create a personal connection while determining needs and preferences
• Answer all incoming calls and handle accordingly, whether prospect call, resident issue, service request, etc.
• Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner
• Call or visit competitive properties to update market survey on a monthly basis. Stay informed of rents, specials and events promoted by competitors
• Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily
• Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition
• Assist in Social Media advertising as directed by the Manager
• Assist in the preparation of move-ins, such as walking apartment, preparing move-in gift, and preparing move-in package (including keys, passes, etc.) as directed by the Manager
• Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents
• Address and complete all other duties as assigned

Operational Standards

• Accept rents and make deposits
• Maintain accurate records in Yardi. Update all rents, deposits and application fees received by residents daily. Issue appropriate notices when necessary (e.g., late payment notices, eviction notices, returned check memos)
• Update reports daily regarding notices to vacate, vacancy, activity, and provide pertinent information to the Community Manager
• Participate in Revenue Management calls when applicable
• Oversee normal duties of Concierge and Leasing Consultants (based on Manager’s request and staffing structure)
• Complete all new lease and renewal paperwork, including related addendums
• Complete resident communications when applicable
• Attend training classes/meetings as required or recommended by management
• Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated
• Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
• Address and complete all other duties as assigned

Customer Service

• Understand and support the customer experience vision for Mill Creek Residential
• Communicate service guarantees and customer service standards to prospective and current residents
• Take ownership to address and resolve customer concerns in a timely professional manner
• Support new residents during move-in process. Assist with lease renewals, move-outs, and resident transfers
• Contribute ideas for improving resident satisfaction to the Community Manager
• Participate in monthly property renewal program with informative letters, friendly calls, and other means to increase resident retention
• Accept service requests from residents and route to service department for prompt processing; follow up to ensure completion
• Physically inspect property when on the grounds, report any service needs to maintenance staff and Manager
• Embod y the Mill Creek mission, values and brand promise in all that you do
• Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto
• Address and complete all other duties as assigned

Education and/or Experience

• High School diploma or equivalent (GED); Bachelor’s degree preferred
• 2 years multi-family leasing or related property management experience or equivalent
• Commitment to, and passion for, providing outstanding customer service
• Strong communication skills (written and verbal)
• Multi-family or related property management experience, retail sales or hospitality experience

Skills/Specialized Knowledge

• Clear communication in English (written and verbal)
• Professional judgment to own and resolve issues with residents
• Knowledge of community, inventory, pricing, availability, and local area
• Continuous research of area competitors (pricing, amenities, features)
• Computer skills including Microsoft Word, Excel, Entrata, Yardi and revenue management software
• Basic arithmetic and numerical skills
• Operate general office equipment and program fobs/electronic devices
• Ability to travel between communities if necessary
• Reliable attendance and ability to work assigned schedules (including weekends)

Benefits

• Competitive compensation
• Comprehensive medical, dental and vision
• Employer sponsored short and long term disability, life and ADD insurance
• 401k with employer matching
• Paid time off benefits: Vacation, Sick, Holidays

Equal Opportunity Employer

Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!

Mill Creek is an Equal Opportunity Employer