Associated Asset Management (AAM) is hiring: Onsite Community Manager in Wendell

Overview

Onsite Community Manager at Associated Asset Management (AAM).

Position Summary: Primarily responsible for providing community management and effective customer service through in-depth knowledge of Governing Documents (CC&Rs) and maintaining compliance with all applicable State, City and County laws and regulations. Also responsible for identifying, coordinating and marketing all social, wellness, cultural and educational programs designed to enrich the quality of life and enhance the vibrancy of the community for residents.

Responsibilities

• In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
• Utilize exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners.
• Recommend and implement procedures that ensure compliance with federal, state and local laws regarding community association management and ensure compliance with state disclosure requirements for resale buyers.
• Perform community tours as required in conjunction with the community governing documents and AAM’s management contract, track community non-compliance issues, send appropriate notices and follow established fine and collection policies established by the Board.
• Manage architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, and communicate with owners regarding compliance matters.
• Plan, organize and assist the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
• Review monthly financials and submit A/P to the management company.
• Establish, draft, execute and supervise the community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.
• Secure competitive contract bids, present comparative bid reviews, supervise and ensure compliance of all executed contract terms and conditions and oversee community and contractor liability insurance requirements.
• Supervise on-site association staff, chair staff meetings, communicate and coordinate management activities.
• Review incident reports, respond and implement timely solutions accordingly.
• Identify, coordinate and market all community events, programs and services.
• Plan, coordinate and implement resident programs, classes and special community-wide events. Secure all entertainment, food, decorations, and items necessary to carry out events. In planning, solicit input and involvement from residents to stimulate participation and awareness of the robust and facilitated lifestyle opportunities available.
• Assist residents, Chartered Clubs/Special Interest Groups, and community organizations in the scheduling of Association facilities, including program and room requirements, coordination with other Association departments and arrangements for the collection of fees as applicable.
• Create and implement fitness/wellness programs and community special events. Assess overall success of programming and special events through focus groups, evaluations and community surveys.
• Work with residents to assist in the establishment of Chartered Clubs/Special Interest Groups. Provide assistance in the application for charter process, assignment of facility space, development and promotion of programs, file maintenance and act as a general overseer.
• Develop an active volunteer program among residents, providing for both promotion and recognition.
• Prepare for and host New Resident Orientation presentations to ensure adequate promotion and community participation.
• Attend Board of Directors meetings, club and committee meetings as required.
• Accountable for individual performance, the work of others, equipment, supplies, product quality and safety.
• Perform all other duties as directed.

Knowledge, Skills And Abilities

• Highly effective interpersonal skills, problem solving abilities, and advanced communication skills.
• Outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression.
• Leadership: a demonstrated ability to lead people and get results through others.
• Computer efficiency with respect to database software, internet and website portals, point of sale system, registration processes, policies and procedures, equipment, material and products, etc.
• Possess a high level of energy, initiative, enthusiasm, cooperation and exercise good judgment and discretion.
• Time Management: the ability to organize and manage multiple priorities.
• Very high attention to detail.

Minimum Requirements

• High school diploma or GED and two (2) years of full time, paid, professional experience as an HOA Community Manager encompassing all of the following:
• Proven customer service experience: A strong emphasis on problem-solving, seeking harmony and defusing conflict.
• Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents.
• Contract administration.
• Vendor management.
• Fitness/wellness programming.
• Meeting facilitation with boards of directors and/or business partners.
• In-depth knowledge of budgets, financial administration and general accounting (collections, past due accounts, invoices, etc.), preferably in the HOA industry.
• Coordinating and promoting recreational activities and programs, volunteer programs and/or fund-raising events.
• Valid driver’s license.
• Must be able to work evening and weekends as needed for meetings and emergencies.

Physical Demands & Work Environment

• Walking, driving and/or moving throughout the community as well as common areas and facilities.
• Sitting and standing for moderate periods of time.
• Sitting at work station utilizing a computer in an office setting.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing and Sales

Industries

• Business Consulting and Services

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