Job Overview
Senior Service Management Consultant - UX/UI Design at Capgemini Engineering
Location: Chicago, IL; Atlanta, GA; New York, NY; New Jersey near NY; Houston, TX; Dallas, TX | Travel: up to 25% and infrequently
Job description: ServiceNow UX/UI Design Subject Matter Expert (SME). The ServiceNow UX/UI SME role participates in the design, development, and implementation of exceptional user experiences within the ServiceNow platform. The ideal candidate will have an eye for detail, and a blend of creative design and experienced development knowledge. You will work with lead Architects and team members to build user-centric experiences that drive sustainable growth and engagement of the ServiceNow user base.
Responsibilities
- Client-facing lead for portal UX/UI workstream to design and deliver ServiceNow UX/UI solutions
- Facilitate design workshops and design reviews, including persona co-creation and taxonomy
- Facilitate discussions to define system requirements, problems, and goals
- Define and develop technical requirements and related project documentation
- Collaborate with engineers and product managers to translate business requirements into technical solutions within ServiceNow
- Design UI layouts and configuration of UX/UI components for mobile and desktop with a focus on user experience
- Provide insight and guidance on design approaches to solve specific user problems
- Create initial design concepts, wireframes, and high-fidelity prototypes using Figma
- Optimize and test UI designs to be intuitive and user-centered
- Conduct usability testing to identify gaps and opportunities for improvement
- Develop journey maps and user flows to visualize use cases
Required Skills
- Strong understanding of the full Web technology stack: Java, JavaScript, Angular.js, React, HTML, CSS
- Define and document UI requirements and workflows aligned with user needs and business objectives
- 3+ years designing portals and UX/UI on the ServiceNow platform (Service Portal, Employee Center/EC Pro, Customer Service Portal, etc.) for ITSM/HRSD/Retail in an enterprise environment
- ServiceNow mobile app design experience is a plus
- Experience in Portal implementation within the ServiceNow ecosystem
- HTML, CSS, and AngularJS development skills
- Experience with Service Portal, including widget customization and use of 3rd party libraries
Desired Skills
- Experience with Bootstrap
- Experience with dynamic and responsive web design
- Experience with Web Technologies (XML, HTML, JavaScript, AngularJS, Web Services) in a SaaS environment
- Experience implementing systems using Agile/Scrum
- Strong understanding of Agile software testing processes and lifecycle
Life at Capgemini
Capgemini supports well-being and offers benefits for eligible employees, including flexible work, healthcare (including dental and vision), 401(k) and Employee Share Ownership Plan, paid time off and holidays, paid parental leave, family-building benefits, childcare and eldercare resources, mentoring and learning programs, and employee resource groups.
About Capgemini
Capgemini is a global business and technology transformation partner helping organizations transition to digital and sustainable operations. With 340,000+ team members in 50+ countries, Capgemini combines strategy, design, engineering, AI, cloud, and data capabilities to deliver end-to-end solutions. The group reported 2024 global revenues of €22.1 billion.
EEO statement: Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
Other
Note: Salary range and benefit details are provided in the application posting. Capgemini may capture interview images for verification during the hiring process. Applicants must have valid work authorization in the US without sponsorship in this role.