Capgemini Engineering
Senior Service Management Consultant - UX/UI Design
Capgemini Engineering, Chicago, Illinois, United States
Job Overview
Senior Service Management Consultant - UX/UI Design
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Capgemini Engineering Location: Chicago, IL; Atlanta, GA; New York, NY; New Jersey near NY; Houston, TX; Dallas, TX | Travel: up to 25% and infrequently Job description: ServiceNow UX/UI Design Subject Matter Expert (SME). The ServiceNow UX/UI SME role participates in the design, development, and implementation of exceptional user experiences within the ServiceNow platform. The ideal candidate will have an eye for detail, and a blend of creative design and experienced development knowledge. You will work with lead Architects and team members to build user-centric experiences that drive sustainable growth and engagement of the ServiceNow user base.
Responsibilities
Client-facing lead for portal UX/UI workstream to design and deliver ServiceNow UX/UI solutions
Facilitate design workshops and design reviews, including persona co-creation and taxonomy
Facilitate discussions to define system requirements, problems, and goals
Define and develop technical requirements and related project documentation
Collaborate with engineers and product managers to translate business requirements into technical solutions within ServiceNow
Design UI layouts and configuration of UX/UI components for mobile and desktop with a focus on user experience
Provide insight and guidance on design approaches to solve specific user problems
Create initial design concepts, wireframes, and high-fidelity prototypes using Figma
Optimize and test UI designs to be intuitive and user-centered
Conduct usability testing to identify gaps and opportunities for improvement
Develop journey maps and user flows to visualize use cases
Required Skills
Strong understanding of the full Web technology stack: Java, JavaScript, Angular.js, React, HTML, CSS
Define and document UI requirements and workflows aligned with user needs and business objectives
3+ years designing portals and UX/UI on the ServiceNow platform (Service Portal, Employee Center/EC Pro, Customer Service Portal, etc.) for ITSM/HRSD/Retail in an enterprise environment
ServiceNow mobile app design experience is a plus
Experience in Portal implementation within the ServiceNow ecosystem
HTML, CSS, and AngularJS development skills
Experience with Service Portal, including widget customization and use of 3rd party libraries
Desired Skills
Experience with Bootstrap
Experience with dynamic and responsive web design
Experience with Web Technologies (XML, HTML, JavaScript, AngularJS, Web Services) in a SaaS environment
Experience implementing systems using Agile/Scrum
Strong understanding of Agile software testing processes and lifecycle
Life at Capgemini Capgemini supports well-being and offers benefits for eligible employees, including flexible work, healthcare (including dental and vision), 401(k) and Employee Share Ownership Plan, paid time off and holidays, paid parental leave, family-building benefits, childcare and eldercare resources, mentoring and learning programs, and employee resource groups.
About Capgemini Capgemini is a global business and technology transformation partner helping organizations transition to digital and sustainable operations. With 340,000+ team members in 50+ countries, Capgemini combines strategy, design, engineering, AI, cloud, and data capabilities to deliver end-to-end solutions. The group reported 2024 global revenues of €22.1 billion.
EEO statement: Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
Other Note: Salary range and benefit details are provided in the application posting. Capgemini may capture interview images for verification during the hiring process. Applicants must have valid work authorization in the US without sponsorship in this role.
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Senior Service Management Consultant - UX/UI Design
at
Capgemini Engineering Location: Chicago, IL; Atlanta, GA; New York, NY; New Jersey near NY; Houston, TX; Dallas, TX | Travel: up to 25% and infrequently Job description: ServiceNow UX/UI Design Subject Matter Expert (SME). The ServiceNow UX/UI SME role participates in the design, development, and implementation of exceptional user experiences within the ServiceNow platform. The ideal candidate will have an eye for detail, and a blend of creative design and experienced development knowledge. You will work with lead Architects and team members to build user-centric experiences that drive sustainable growth and engagement of the ServiceNow user base.
Responsibilities
Client-facing lead for portal UX/UI workstream to design and deliver ServiceNow UX/UI solutions
Facilitate design workshops and design reviews, including persona co-creation and taxonomy
Facilitate discussions to define system requirements, problems, and goals
Define and develop technical requirements and related project documentation
Collaborate with engineers and product managers to translate business requirements into technical solutions within ServiceNow
Design UI layouts and configuration of UX/UI components for mobile and desktop with a focus on user experience
Provide insight and guidance on design approaches to solve specific user problems
Create initial design concepts, wireframes, and high-fidelity prototypes using Figma
Optimize and test UI designs to be intuitive and user-centered
Conduct usability testing to identify gaps and opportunities for improvement
Develop journey maps and user flows to visualize use cases
Required Skills
Strong understanding of the full Web technology stack: Java, JavaScript, Angular.js, React, HTML, CSS
Define and document UI requirements and workflows aligned with user needs and business objectives
3+ years designing portals and UX/UI on the ServiceNow platform (Service Portal, Employee Center/EC Pro, Customer Service Portal, etc.) for ITSM/HRSD/Retail in an enterprise environment
ServiceNow mobile app design experience is a plus
Experience in Portal implementation within the ServiceNow ecosystem
HTML, CSS, and AngularJS development skills
Experience with Service Portal, including widget customization and use of 3rd party libraries
Desired Skills
Experience with Bootstrap
Experience with dynamic and responsive web design
Experience with Web Technologies (XML, HTML, JavaScript, AngularJS, Web Services) in a SaaS environment
Experience implementing systems using Agile/Scrum
Strong understanding of Agile software testing processes and lifecycle
Life at Capgemini Capgemini supports well-being and offers benefits for eligible employees, including flexible work, healthcare (including dental and vision), 401(k) and Employee Share Ownership Plan, paid time off and holidays, paid parental leave, family-building benefits, childcare and eldercare resources, mentoring and learning programs, and employee resource groups.
About Capgemini Capgemini is a global business and technology transformation partner helping organizations transition to digital and sustainable operations. With 340,000+ team members in 50+ countries, Capgemini combines strategy, design, engineering, AI, cloud, and data capabilities to deliver end-to-end solutions. The group reported 2024 global revenues of €22.1 billion.
EEO statement: Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
Other Note: Salary range and benefit details are provided in the application posting. Capgemini may capture interview images for verification during the hiring process. Applicants must have valid work authorization in the US without sponsorship in this role.
#J-18808-Ljbffr