IBM
Overview
Senior UX Researcher/Coach role at IBM. Part of the IBM HashiCorp group within IBM Software. We build solutions that simplify and automate enterprise cloud infrastructure, serving global enterprise customers across Infrastructure Lifecycle Management and Security Lifecycle Management. We are a curious team focused on delivering AI-powered, cloud-native software solutions and exceptional client experiences, with emphasis on customer outcomes and delivery excellence.
This job can be performed from anywhere in the US.
Responsibilities
- Coach Product Managers and Designers on research and effective communication skills so they can independently conduct high-quality, everyday research for their areas.
- Standardize and scale methods by creating reusable templates, guides, and knowledge-sharing practices tailored to your group’s needs.
- Ensure quality and rigor across research efforts, raising the bar for best practices within your product group.
- Inspire engagement by making research robust, actionable, and memorable.
- Lead high-impact studies that span teams and products, where expert research execution is required to shape a group's strategy.
- Synthesize insights across projects, helping teams see broader patterns and think beyond immediate roadmaps.
- Connect knowledge across IBM, bringing relevant insights into your group and contributing back to IBM’s research ecosystem.
- Elevate impact through collaboration, partnering with UXR teammates to ensure programs deliver actionable, high-quality outcomes.
- Champion UX Research across IBM Software and with senior leadership.
Qualifications
- Required Technical And Professional Expertise: 7+ years of experience conducting qualitative and quantitative research across the product lifecycle. Proven ability to lead cross-product or cross-team initiatives that shape product strategy, not just feature direction. Skilled at synthesizing findings across studies to reveal broader patterns.
- Coaching and mentorship: Demonstrated ability to mentor Product and Design partners in research methods, tailoring your approach to different levels of skill and confidence. Experience enabling non-researchers to run reliable studies.
- Operational enablement: Experience building and scaling research playbooks, templates, repositories, and knowledge-sharing systems that raise organizational research maturity.
- Influence and evangelism: Ability to align research with business and customer goals, making insights inspiring, actionable, and persuasive across teams and leadership levels.
- Enterprise product experience: Background in SaaS, developer platforms, or other technically complex domains, where research must bridge diverse user types and stakeholders.
- Preferred Technical And Professional Experience: Making others successful — customer empathy is everyone’s responsibility; coach others to experiment, learn, and grow.
- Research innovation — surface patterns others miss; enjoy experimenting with methods and inventing new approaches when needed.
- Stakeholders as customers — design research programs around stakeholder needs and constraints.
- Influence through engagement — research that is robust, insightful, engaging, and inspiring.
Education
- Bachelor's Degree
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
Location: Bedford, MA
Salary: $121,100.00-$196,300.00
Referral information and additional notes may appear on the posting but are not required for the core description.