Overview
Introduction: IBM Software focuses on delivering industry-leading AI-powered, cloud-native software solutions. The team emphasizes curiosity, delivery excellence, and customer outcomes, serving as responsible technology innovators within IBM's Research, Software, and Infrastructure landscape.
Your Role And Responsibilities: You will be part of the IBM HashiCorp group within IBM Software. The team builds solutions that simplify and automate enterprise cloud infrastructure, with product groups in Infrastructure Lifecycle Management and Security Lifecycle Management, serving global enterprise customers. The goal is to enable meaningful, reliable research to build customer empathy and generate actionable insights. Our New UX Research Team Is An Enablement-first Function.
Responsibilities
- As a Research Coach, you will coach Product Managers and Designers on research and effective communication so they can independently conduct high-quality, everyday research for their areas.
- Standardize and scale methods by creating reusable templates, guides, and knowledge-sharing practices tailored to your group’s needs.
- Ensure quality and rigor across research efforts, raising the bar for best practices within your product group.
- Inspire engagement by making research robust, actionable, and memorable.
- Lead cross-team, cross-product, and cross-functional research that informs strategy and benefits multiple stakeholders.
- Support one of the two product groups in a dual capacity to empower teams.
- Lead high-impact studies that span teams and products to shape a group\'s strategy and synthesize insights across projects to reveal broader patterns.
- Connect knowledge across IBM, bringing relevant insights into your group and contributing back to IBM’s research ecosystem.
- Collaborate with UXR teammates to ensure programs deliver actionable, high-quality outcomes and champion UX Research across IBM Software and senior leadership.
- As a Researcher, You Will
- Lead high-impact studies that span teams and products requiring expert research execution to shape a group\'s strategy.
- Synthesize insights across projects to help teams see broader patterns beyond immediate roadmaps.
- Elevate impact through collaboration and partnering with UXR teammates to deliver actionable outcomes.
- Champion UX Research across IBM Software and with senior leadership.
- Connect knowledge across IBM and contribute back to IBM’s research ecosystem.
This job can be performed from anywhere in the US
Education and Qualifications
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
- Strategic research leadership: 7+ years of experience conducting qualitative and quantitative research across the product lifecycle. Ability to lead cross-product initiatives that shape product strategy and synthesize findings across studies to reveal broader patterns.
- Coaching and mentorship: Demonstrated ability to mentor Product and Design partners in research methods and enable non-researchers to run reliable studies.
- Operational enablement: Experience building and scaling research playbooks, templates, repositories, and knowledge-sharing systems to raise organizational research maturity.
- Influence and evangelism: Ability to align research with business and customer goals and make insights inspiring, actionable, and persuasive across teams and leadership levels.
- Enterprise product experience: Background in SaaS, developer platforms, or other technically complex domains where research must bridge diverse user types and stakeholders.
Preferred Technical And Professional Experience
- Making others successful: You believe customer empathy is everyone’s responsibility and coach others to experiment, learn, and grow.
- Research innovation: You surface patterns others miss and invent or adapt methods to fit context.
- Stakeholders as customers: You design research programs around stakeholder needs and constraints.
- Influence through engagement: You value research that is robust, insightful, and engaging.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
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