Amazon is hiring: Senior UX Designer, Amazon Customer Service in Seattle

Senior UX Designer, Amazon Customer Service

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Overview

At Amazon, we strive to be Earth's most customer-centric company. The Amazon Customer Engagement Technologies (CET) UX team is key to that mission, defining UX for both customers and the customer service associates who help them. When customers have problems, we make solutions self-evident, and when they need additional help, we ensure the best possible automation and human support.

Key responsibilities

• Design innovative machine learning-powered interfaces focused on customer problem-solving
• Create user-centered designs incorporating telemetry data, customer feedback, and technical parameters
• Develop best-in-class user interface designs, flows, and interaction models
• Build lightweight prototypes and design deliverables in a fast-paced environment
• Collaborate with product management, engineering, and UX teams from concept to launch
• Create process flows, wireframes, and visual mockups to communicate interaction behaviors
• Design UI architecture and interaction flows based on business requirements
• Present design solutions to stakeholders including executives for review
• Analyze interface challenges and develop measurable business-focused solutions
• Partner with business teams to define use cases and high-level requirements
• Translate abstract concepts into concrete, data-driven design solutions

A day in the life

You are a UX Designer with strong user interface design skills and a desire to understand customer needs, applying these insights to everything you do. You focus on big-picture initiatives while identifying crucial details, are a systems-oriented thinker, and enjoy solving ambiguous, multi-faceted problems. You love the challenge of simplifying highly technical problems in elegant ways that make customer experiences effortless and intuitive.

Benefits

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Basic Qualifications

• 8+ years of design experience
• Have an available online portfolio
• Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax
• Excellent communication, presentation, interpersonal, and analytical skills including the ability to communicate interactive design concepts clearly and persuasively across different audiences at varying levels of the organization
• Experience working in a collaborative team and working directly with developers for implementation of designs
• Fluency in best practices for design, as well as strong knowledge of usability principles and techniques
• Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience
• Proficiency in Figma

Preferred Qualifications

• Experience applying scrum to visual or UX design processes
• Experience with UX design of complex workflows
• Experience defining and maintaining design patterns and UX standards
• Ability to turn around rigorous wireframes and mockups in an iterative, agile environment
• A master’s degree in Design, Information Science, Computer Science/HCI, or a design-related discipline such as cognitive psychology
• Proficiency with current web and accessibility standards
• A relentless customer focus

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.

This position will remain posted until filled. Applicants should apply via our internal or external career site.

Company: Amazon.com Services LLC

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