Wolters Kluwer
Senior UX/CX Research Consultant – Hybrid USA R0050695
Wolters Kluwer, Houston, Texas, United States, 77246
Senior UX/CX Research Consultant – Hybrid USA R0050695
Direct message the job poster from Wolters Kluwer
Wolters Kluwer is a global leader in professional information services. Professionals in the areas of Legal, Tax, Health, Finance, and Compliance sectors rely on Wolters Kluwer's market-leading information-enabled tools and expert software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever-more dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools, coupled with content and services, that enable customers to make informed decisions with confidence.
The Digital eXperience Group (DXG) co-creates products and solutions and consults to Wolters Kluwer business units around the globe. DXG’s mission is to provide global leverage of industry and customer insight, driving technology capabilities for local product innovation.
The Position Senior UX/CX Research Consultant , reporting to the Associate Director of UX/CX Research, will be responsible for all aspects of UX Research for the Lien Solutions business of our Financial and Corporate Compliance Division. You will provide close partnership for senior business stakeholders and development heads to deliver world-class experiences through data-driven decision-making.
Work Arrangement Hybrid : Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. This role is part of DXG | EXO | Wolters Kluwer DXG U.S., Inc. Please view the site office location directory for potential office preferences nationwide. https://bit.ly/Find_A_WK_Office
Responsibilities
Lead User Research: Collaborate with Leaders in Product Management, UX Design, and Engineering to define the long-term vision and strategy for user experience research for the segment, aligning it with business objectives and goals.
Partner with Product Managers to understand business goals and objectives, at the portfolio and product level.
Lead the planning and execution of user research initiatives, employing a variety of generative and evaluative research methods.
Create understanding and empathy around user needs, stated and unstated, for the entire product team, including UX designers, product managers, and engineers.
Explore the behaviors and motivations of users through methods like contextual inquiry, concept validation, surveys, and usability testing.
Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customers.
Ensure product teams use research findings, data, and insights to inform design decisions and validate design solutions.
Drive a culture of feedback and metrics to drive continuous improvement in the user experience.
Required Job Qualifications
At least 8 years of relevant research experience
Significant experience working with senior clients, stakeholders, and developers
Exceptional communication and presentation skills
Experience working in a Lean/Agile development environment
Excellent time and project management skills
Some experience in Financial Services, Banking, Compliance, Legal, or Tax domains
Some experience working with organizational change management
Understanding of lending processes and financial products such as mortgages, commercial loans, and consumer loans
Knowledge of compliance and regulatory considerations in the lending industry
Experience working with financial software platforms or tools that automate lending processes
Experience in the financial services industry, especially with digital transformation and automation initiatives
Ability to use Gen AI tools for rapid research output
Experience using remote research tools such as Great Question, Miro, and Dovetail
Educational background: Bachelor's degree; Master’s degree is a plus
Essential Duties And Responsibilities
Lead User Research: Collaborate with Leaders in Product Management, UX Design, and Engineering to define the long-term vision and strategy for user experience research for the segment, aligning it with business objectives and goals.
Partner with Product Managers to understand business goals and objectives at the portfolio and product levels.
Plan and execute user research initiatives using generative and evaluative methods.
Create understanding and empathy around user needs for the entire product team.
Explore user behaviors and motivations through contextual inquiry, concept validation, surveys, and usability testing.
Collaborate with embedded UX design leads/teams to evaluate prototypes with customers.
Ensure research informs design decisions and validate solutions with data and insights.
Foster a culture of feedback and metrics to drive continuous UX improvement.
Additional Information Wolters Kluwer offers benefits including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance, Vacation and Sick Time, and Paid Parental Leave. Full details available at: https://www.mywolterskluwerbenefits.com/index.html
Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and ESG sectors. We serve customers in over 180 countries and employ approximately 20,000 people worldwide.
Ranked by Forbes Magazine among America’s Best Large Employers for 2022 - #84
Wolters Kluwer ranked 2nd in Newsweek's Most Trustworthy Companies List 2023
Ranked #1 for gender equality in the Netherlands and #47 worldwide for 2023
Disclaimer:
The above statements describe the general nature and level of work and are not an exhaustive list of responsibilities. The job description is subject to revision at any time.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Research, Analyst, and Information Technology
Industries
Software Development
#J-18808-Ljbffr
Wolters Kluwer is a global leader in professional information services. Professionals in the areas of Legal, Tax, Health, Finance, and Compliance sectors rely on Wolters Kluwer's market-leading information-enabled tools and expert software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever-more dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools, coupled with content and services, that enable customers to make informed decisions with confidence.
The Digital eXperience Group (DXG) co-creates products and solutions and consults to Wolters Kluwer business units around the globe. DXG’s mission is to provide global leverage of industry and customer insight, driving technology capabilities for local product innovation.
The Position Senior UX/CX Research Consultant , reporting to the Associate Director of UX/CX Research, will be responsible for all aspects of UX Research for the Lien Solutions business of our Financial and Corporate Compliance Division. You will provide close partnership for senior business stakeholders and development heads to deliver world-class experiences through data-driven decision-making.
Work Arrangement Hybrid : Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. This role is part of DXG | EXO | Wolters Kluwer DXG U.S., Inc. Please view the site office location directory for potential office preferences nationwide. https://bit.ly/Find_A_WK_Office
Responsibilities
Lead User Research: Collaborate with Leaders in Product Management, UX Design, and Engineering to define the long-term vision and strategy for user experience research for the segment, aligning it with business objectives and goals.
Partner with Product Managers to understand business goals and objectives, at the portfolio and product level.
Lead the planning and execution of user research initiatives, employing a variety of generative and evaluative research methods.
Create understanding and empathy around user needs, stated and unstated, for the entire product team, including UX designers, product managers, and engineers.
Explore the behaviors and motivations of users through methods like contextual inquiry, concept validation, surveys, and usability testing.
Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customers.
Ensure product teams use research findings, data, and insights to inform design decisions and validate design solutions.
Drive a culture of feedback and metrics to drive continuous improvement in the user experience.
Required Job Qualifications
At least 8 years of relevant research experience
Significant experience working with senior clients, stakeholders, and developers
Exceptional communication and presentation skills
Experience working in a Lean/Agile development environment
Excellent time and project management skills
Some experience in Financial Services, Banking, Compliance, Legal, or Tax domains
Some experience working with organizational change management
Understanding of lending processes and financial products such as mortgages, commercial loans, and consumer loans
Knowledge of compliance and regulatory considerations in the lending industry
Experience working with financial software platforms or tools that automate lending processes
Experience in the financial services industry, especially with digital transformation and automation initiatives
Ability to use Gen AI tools for rapid research output
Experience using remote research tools such as Great Question, Miro, and Dovetail
Educational background: Bachelor's degree; Master’s degree is a plus
Essential Duties And Responsibilities
Lead User Research: Collaborate with Leaders in Product Management, UX Design, and Engineering to define the long-term vision and strategy for user experience research for the segment, aligning it with business objectives and goals.
Partner with Product Managers to understand business goals and objectives at the portfolio and product levels.
Plan and execute user research initiatives using generative and evaluative methods.
Create understanding and empathy around user needs for the entire product team.
Explore user behaviors and motivations through contextual inquiry, concept validation, surveys, and usability testing.
Collaborate with embedded UX design leads/teams to evaluate prototypes with customers.
Ensure research informs design decisions and validate solutions with data and insights.
Foster a culture of feedback and metrics to drive continuous UX improvement.
Additional Information Wolters Kluwer offers benefits including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance, Vacation and Sick Time, and Paid Parental Leave. Full details available at: https://www.mywolterskluwerbenefits.com/index.html
Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and ESG sectors. We serve customers in over 180 countries and employ approximately 20,000 people worldwide.
Ranked by Forbes Magazine among America’s Best Large Employers for 2022 - #84
Wolters Kluwer ranked 2nd in Newsweek's Most Trustworthy Companies List 2023
Ranked #1 for gender equality in the Netherlands and #47 worldwide for 2023
Disclaimer:
The above statements describe the general nature and level of work and are not an exhaustive list of responsibilities. The job description is subject to revision at any time.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Research, Analyst, and Information Technology
Industries
Software Development
#J-18808-Ljbffr