Technical Trainer / Technical Writer - SBG Job at Document Storage Systems in Al
Document Storage Systems, Alexandria, VA, US, 22350
Technical Trainer / Technical Writer - SBG
Join to apply for the Technical Trainer / Technical Writer - SBG role at Document Storage Systems
Technical Trainer / Technical Writer - SBG
4 days ago Be among the first 25 applicants
Join to apply for the Technical Trainer / Technical Writer - SBG role at Document Storage Systems
Job Details
Experienced SBG REMOTE POSITION - Anywhere, VA Fully Remote Full Time 4 Year Degree Up to 25% Day Information Technology
Description
SBG, a DSS, Inc. company, specializing in engineering, information technology, cyber-security, intelligence, and training, is looking for a hard-working results-oriented Technical Trainer / Technical Writer. The ideal candidates for this position have strong attention to detail, analytical and ethical, who can excel in a very fast-paced government contractor environment.
**Contingent Upon Contract Award**
Overview
The Technical Trainer / Technical Writer delivers high-quality training programs focused on IT software, hardware, systems, and networks. This role requires a dynamic individual with strong communication skills and hands-on technical knowledge who can effectively educate and support end-users and technical staff. The ideal candidate has a background in adult learning, curriculum delivery, and instructional design, and can present content using a variety of training tools and media formats. This person also the ability to create job aids and assist in completing necessary documentation and working with technical staff on Knowledge Base articles and editing Government required documentation.
The Technical Trainer / Technical Writer Will
- Develop, coordinate, and deliver instructor-led and virtual training sessions on IT systems, software, hardware, and networks.
- Present technical concepts in an easy-to-understand manner for users at various skill levels.
- Adapt training delivery to suit the audience, environment, and available technologies.
- Utilize various training tools, platforms, and media (e.g., slide decks, e-learning software, video, interactive demos) to enhance learner engagement.
- Create and maintain course materials, handouts, manuals, and user guides.
- Assess training effectiveness and gather feedback to improve future sessions.
- Provide one-on-one or small group training and support as needed.
- Stay current with industry trends and technologies to keep training content up to date.
- Collaborate with IT and project teams to understand training needs for new systems or updates.
- Create job aids and assist with required technical documentation
- Ensure accuracy of Knowledge Base articles in ServiceNow to drive Incidents to Tier 0/1
- Work with teammates and Government on editing required security and Government documentation.
Individuals working for SBG Technology Solutions, Inc, a DSS, Inc. will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high-risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.
The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make reasonable accommodation as needed.
Qualifications
- Minimum of 5 years of experience conducting IT-related training programs.
- Experience delivering training on IT hardware, software, systems, and network operations.
- Proficiency with training and presentation tools (e.g., PowerPoint, LMS platforms, video conferencing tools).
- Strong public speaking and interpersonal skills, with the ability to engage diverse audiences.
- Excellent verbal and written communication skills.
- Strong organizational and planning abilities.
- Comfortable working independently or as part of a team.
- Experience with instructional design and curriculum development.
- Familiarity with adult learning principles and technical certification programs.
- Background in Help Desk or IT support roles is a plus.
- Associate degree or completion of a 2-year technical program in a Computer Science or relevant field OR
- 4 additional years of relevant experience in lieu of education.
Standing
10% per day
Sitting
60% per day
Walking
5% per day
Stooping
0% per day
Lifting
- If traveling, the ability to lift up to 50 lbs. unassisted (luggage, laptop, etc.)
- Up to 15 lbs. unassisted, several times a day (laptop, office equipment, office supplies, etc.)
100% per day
Telephone Work
60% per day
Reading
100% per day
Other, please specify
- Travel unassisted less up to 10% per year, via aircraft or privately owned vehicle.
If you need an accommodation seeking employment with SBG, Inc., please e-mail recruiting@ or call (703) 299-9093. Accommodations are made on a case-by-case basis.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Information Technology-
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Document Storage Systems by 2x
Get notified about new Technical Trainer jobs in Alexandria, VA.
Washington, DC $100,000.00-$135,000.00 1 week ago
Washington, DC $85,000.00-$95,000.00 3 days ago
Technical Trainer -- Must have Security Clearance
Washington, DC $100,000.00-$145,000.00 4 hours ago
Washington, DC $64,350.00-$72,000.00 1 week ago
Technical Writer - Temporary (Top Secret Clearance)
Technical Security Systems Instructor II - 6129
Fairfax, VA $55,248.64-$82,873.53 1 month ago
Senior Learning Technical Writer (VA or TX)
McLean, VA $98,000.00-$148,000.00 2 weeks ago
Technical Writer - TS required to apply; Washington DC; Junior to SME
Washington, DC $60,000.00-$120,000.00 1 month ago
Technical Writer/Editor (O-5 Billet) Supervisory
Documentation Specialist / Technical Writer
Senior Technical Writer (Top Secret Clearance Required)
Washington, DC $119,884.50-$173,166.50 5 days ago
Washington, DC $81,120.00-$117,173.33 5 days ago
Technology Learning & Development Technical Writer
Washington, DC $90,000.00-$100,000.00 2 days ago
Acquisition Program Analyst, variety of levels - USAF, Pentagon
Chantilly, VA $81,120.00-$117,173.33 5 days ago
Rockville, MD $100,000.00-$120,000.00 4 days ago
Technical Writer/Editor (O-5 Billet) Supervisory
Fairfax, VA $81,120.00-$117,173.33 5 days ago
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr