TheStaffed
Our client, a top-tier Management Consulting firm, is seeking a Manager-level Content Conversation Designer to lead the design and optimization of conversational AI experiences. The role focuses on Transfer of Assets journeys and extends across front-, middle-, and back-office integration to enable seamless Virtual Assistant (VA) interactions and measurable value realization.
Requirements and Qualifications:
Lead development and refinement of conversational designs for
Transfer of Assets
workflows, including escalation pathways, error handling, feedback loops, and integration with status updates and cross-channel resolution paths. Define and document user journeys across
front-, middle-, and back-office
functions to ensure end-to-end continuity. Establish
conversational design principles
that drive consistent language, tone, and context passing across VA interactions. In partnership with the
AI, BA and SMEs , train and upskill client content teams to curate and classify content for
retrieval-augmented generation (RAG) , ensuring alignment with design principles and technical functionality. Collaborate with product, engineering, and operations to ensure conversational flows align with requirements and deliver clear business outcomes. 8-12 years of experience in conversation design, content strategy, or digital experience (consulting and/or financial services preferred). Proven expertise in VA/AI conversation design, including error handling, escalation design, and cross-channel integration. Strong facilitation, stakeholder management, and communication skills; ability to codify standards and mentor teams. Demonstrated analytical rigor and user-centric mindset to iterate and improve conversational experiences.
Requirements and Qualifications:
Lead development and refinement of conversational designs for
Transfer of Assets
workflows, including escalation pathways, error handling, feedback loops, and integration with status updates and cross-channel resolution paths. Define and document user journeys across
front-, middle-, and back-office
functions to ensure end-to-end continuity. Establish
conversational design principles
that drive consistent language, tone, and context passing across VA interactions. In partnership with the
AI, BA and SMEs , train and upskill client content teams to curate and classify content for
retrieval-augmented generation (RAG) , ensuring alignment with design principles and technical functionality. Collaborate with product, engineering, and operations to ensure conversational flows align with requirements and deliver clear business outcomes. 8-12 years of experience in conversation design, content strategy, or digital experience (consulting and/or financial services preferred). Proven expertise in VA/AI conversation design, including error handling, escalation design, and cross-channel integration. Strong facilitation, stakeholder management, and communication skills; ability to codify standards and mentor teams. Demonstrated analytical rigor and user-centric mindset to iterate and improve conversational experiences.