RIT Solutions, Inc.
Content Conversation Designer - Manager
Location:
3 Days Hybrid in NYC, NY Rate:
Best on W2 + $5
Role Overview Our client, a top-tier Management Consulting firm, is seeking a
Manager-level Content Conversation Designer
to lead the design and optimization of
Virtual Assistant (VA) conversational experiences . This role focuses primarily on
Transfer of Assets (TOA) workflows , ensuring seamless interactions across front-, middle-, and back-office processes, and enabling measurable business value.
Key Responsibilities Lead design and refinement of conversational flows for
TOA journeys , covering:
Error handling, escalation design, feedback loops. Status updates and cross-channel resolution pathways.
Map and document
end-to-end user journeys
across business functions to ensure continuity. Define conversational design standards for
tone, context, and language consistency . Partner with
AI, Client, and SMEs
to train and upskill client content teams in content curation/classification for
Retrieval-Augmented Generation (RAG) . Collaborate with product, engineering, and operations teams to align conversational design with business requirements. Mentor client teams and codify best practices in
VA/AI conversation design . Required Qualifications
8-12 years of experience in
conversation design, content strategy, or digital experience
(consulting/financial services preferred). Proven expertise in
Virtual Assistant / Conversational AI design , including:
Escalation handling, error design, and cross-channel integration.
Strong stakeholder management, facilitation, and communication skills. Experience establishing
design principles and playbooks
for conversational experiences. Analytical mindset with a
user-first approach
to iteration and continuous improvement. Skills Required
Conversational AI / Virtual Assistant Design Transfer of Assets (TOA) workflow design Retrieval-Augmented Generation (RAG)
strategy Cross-functional collaboration Training / Upskilling content teams
3 Days Hybrid in NYC, NY Rate:
Best on W2 + $5
Role Overview Our client, a top-tier Management Consulting firm, is seeking a
Manager-level Content Conversation Designer
to lead the design and optimization of
Virtual Assistant (VA) conversational experiences . This role focuses primarily on
Transfer of Assets (TOA) workflows , ensuring seamless interactions across front-, middle-, and back-office processes, and enabling measurable business value.
Key Responsibilities Lead design and refinement of conversational flows for
TOA journeys , covering:
Error handling, escalation design, feedback loops. Status updates and cross-channel resolution pathways.
Map and document
end-to-end user journeys
across business functions to ensure continuity. Define conversational design standards for
tone, context, and language consistency . Partner with
AI, Client, and SMEs
to train and upskill client content teams in content curation/classification for
Retrieval-Augmented Generation (RAG) . Collaborate with product, engineering, and operations teams to align conversational design with business requirements. Mentor client teams and codify best practices in
VA/AI conversation design . Required Qualifications
8-12 years of experience in
conversation design, content strategy, or digital experience
(consulting/financial services preferred). Proven expertise in
Virtual Assistant / Conversational AI design , including:
Escalation handling, error design, and cross-channel integration.
Strong stakeholder management, facilitation, and communication skills. Experience establishing
design principles and playbooks
for conversational experiences. Analytical mindset with a
user-first approach
to iteration and continuous improvement. Skills Required
Conversational AI / Virtual Assistant Design Transfer of Assets (TOA) workflow design Retrieval-Augmented Generation (RAG)
strategy Cross-functional collaboration Training / Upskilling content teams