Pinnacle Live is hiring: Venue Director I - Audio Visual, Event Technology in Ch

Overview

Venue Director I - Audio Visual, Event Technology at Pinnacle Live — $62,000 - $72,000 + incentives

Pinnacle Live is a premium, in-house AV partner delivering bespoke audio visual solutions for in-person, virtual, and hybrid meetings and live events. We seek dedicated, driven people to help us deliver unforgettable hospitality and live event experiences.

Job Summary

The Venue Director I is responsible for the successful management of their assigned venue, maintaining profitability, achieving sales and operations goals, and providing best-in-class customer service to all stakeholders including hotel partners, clients, and team members.

The Venue Director II will create a culture of achievement, support diversity, pursue continuous improvement, and cultivate and grow the venue relationship.

Essential Functions

• Provide leadership in the execution of all phases of events with a commitment to best-in-class customer service for internal and external stakeholders
• Ensure efficient floor operations, including timely and accurate setup and strike of equipment and other essential floor activities
• Review P&L to ensure profitability; manage expenses by utilizing resources and implementing cost-control measures as needed
• Maintain inventory integrity ensuring quality, functionality, organization and availability
• Attend hotel meetings as necessary
• Maintain working knowledge of industry trends, tools and innovations
• Develop and maintain strong relationships with venue partners
• Represent Pinnacle Live at hotel meetings and customer site visits
• Ensure timely payment of payables and processing of billing and invoices; enforce compliance with financial SOPs
• Utilize Sales Process to maximize revenue and improve capture rate during all phases of the sales cycle
• Train, manage, and develop team in accordance with SOPs to elevate customer service, promote employee growth, and foster a culture of achievement
• Effectively utilizes company computer systems and continuously improve systems and technical skills
• Provide technical support for events as necessary
• Delegate tasks effectively as required
• Comply with safety protocols and standard operating procedures
• Other duties as assigned

Education & Experience

• High School Graduate or equivalent
• Three (3) years’ management-level experience in the audio visual and/or hospitality industry preferred
• Demonstrated experience aligning team members behind common goals
• Excellent communication skills with the ability to foster long-term relationships

Required Skills & Knowledge

• Planning ability; able to prioritize
• Strong technical aptitude
• Excellent organizational skills
• Demonstrated personnel management ability
• Strong interpersonal skills
• Strong verbal and written communications skills
• Strong customer focus
• Strong team player orientation
• Strong attention to detail
• Professional appearance

Physical Demands

• Sit at a desk
• Stand or walk for long periods, including up and down stairs
• Consistently bend and stoop
• Use hands to hold, handle, or feel
• Reach with hands and arms
• Talk, hear and communicate
• Lift up to 50 pounds occasionally

Benefits

• Performance-based incentive plans on top of base salary
• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurance: health, vision, dental and more

Equal Opportunity

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer. We are committed to welcoming, valuing, and supporting every person and their unique contributions, fostering diversity, equity, inclusion, belonging, and mutual respect.