Venue Director I - Audio Visual, Event Technology Job at Pinnacle Live in Chicag

Overview Venue Director I - Audio Visual, Event Technology at Pinnacle Live — $62,000 - $72,000 + incentives Pinnacle Live is a premium, in-house AV partner delivering bespoke audio visual solutions for in-person, virtual, and hybrid meetings and live events. We seek dedicated, driven people to help us deliver unforgettable hospitality and live event experiences. Job Summary The Venue Director I is responsible for the successful management of their assigned venue, maintaining profitability, achieving sales and operations goals, and providing best-in-class customer service to all stakeholders including hotel partners, clients, and team members. The Venue Director II will create a culture of achievement, support diversity, pursue continuous improvement, and cultivate and grow the venue relationship. Essential Functions Provide leadership in the execution of all phases of events with a commitment to best-in-class customer service for internal and external stakeholders Ensure efficient floor operations, including timely and accurate setup and strike of equipment and other essential floor activities Review P&L to ensure profitability; manage expenses by utilizing resources and implementing cost-control measures as needed Maintain inventory integrity ensuring quality, functionality, organization and availability Attend hotel meetings as necessary Maintain working knowledge of industry trends, tools and innovations Develop and maintain strong relationships with venue partners Represent Pinnacle Live at hotel meetings and customer site visits Ensure timely payment of payables and processing of billing and invoices; enforce compliance with financial SOPs Utilize Sales Process to maximize revenue and improve capture rate during all phases of the sales cycle Train, manage, and develop team in accordance with SOPs to elevate customer service, promote employee growth, and foster a culture of achievement Effectively utilizes company computer systems and continuously improve systems and technical skills Provide technical support for events as necessary Delegate tasks effectively as required Comply with safety protocols and standard operating procedures Other duties as assigned Education & Experience High School Graduate or equivalent Three (3) years’ management-level experience in the audio visual and/or hospitality industry preferred Demonstrated experience aligning team members behind common goals Excellent communication skills with the ability to foster long-term relationships Required Skills & Knowledge Planning ability; able to prioritize Strong technical aptitude Excellent organizational skills Demonstrated personnel management ability Strong interpersonal skills Strong verbal and written communications skills Strong customer focus Strong team player orientation Strong attention to detail Professional appearance Physical Demands Sit at a desk Stand or walk for long periods, including up and down stairs Consistently bend and stoop Use hands to hold, handle, or feel Reach with hands and arms Talk, hear and communicate Lift up to 50 pounds occasionally Benefits Performance-based incentive plans on top of base salary Generous time off with PTO, holidays and sick/personal days 401k with a contribution match Insurance: health, vision, dental and more Equal Opportunity Pinnacle Live is an E-verify and Equal Employment Opportunity Employer. We are committed to welcoming, valuing, and supporting every person and their unique contributions, fostering diversity, equity, inclusion, belonging, and mutual respect. #J-18808-Ljbffr