Event Technician, Audio Visual (Part Time) - Mystic Marriott Hotel & Spa

Overview

Event Technician, Audio Visual (Part Time) - Mystic Marriott Hotel & Spa – Encore

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Responsibilities

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.
• Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handle equipment challenges and changes in a timely and professional manner.
• Understand company processes, follow procedures, and complete systems entry and paperwork accurately.
• Interact with other staff and outside vendors for equipment, using equipment sheets to determine the scheduled setup and strike.
• Follow up on client invoices where applicable and support up-selling techniques as appropriate.

Qualifications

• High School Diploma required. Associate’s degree is preferred.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position within one year.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service: Hospitality, Ownership
• Do The Right Thing: Instills Trust, Safety Conscious
• Drive Results: Action Oriented
• See The Big Picture: Tech Savvy
• Value People: Communicates Effectively

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copying and pasting this URL: https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx

Physical and Working Conditions

Physical Requirements – Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

• 0 - 15 lbs: Continuously
• 16 - 50 lbs: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally

• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously

• Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and may be exposed to heights via lifts and ladders. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Work is also performed at event venues and in a warehouse environment. When in the Warehouse, work may involve exposure to outdoor temperatures and dirt/sand/dust, with varying noise levels.

The above information is not necessarily exhaustive. Management reserves the right to revise duties as assigned.

Compensation

Hourly Pay Range: $16.60 - $20.33

The compensation offered is based on qualifications, location, travel, experience, and skills. Some positions may be eligible for overtime, bonuses, or incentives.

Benefits and Inclusion

Encore is committed to providing benefits options for employees and their families. Click here to view benefits options worldwide. We also foster an inclusive culture; click here to view details on inclusivity and belonging.

Job Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Design, Art/Creative, and Information Technology
• Industries: Events Services

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