Communication Operator Job at Kaiser Permanente in South San Francisco

Overview

Job Summary: Under direct supervision, receives incoming calls, initials emergency call notification, pages medical center personnel on request, and maintains various records, as required.

Essential Responsibilities

• Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel.
• Promotes, ensures, and improves customer services to internal/external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality service.
• Receives and routes incoming calls to appropriate stations.
• Pages medical center personnel.
• Responds to callers inquiries concerning patient condition and other requests for information.
• Announces appropriate and urgent messages. Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in on-line database.
• Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings.
• Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel.
• Performs other related duties as required.
• Supervisory Responsibilities: This job has no supervisory responsibilities.

Experience

Basic Qualifications:

• Minimum one (1) year of multi-line telephone experience.
• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

• High School Diploma/GED.

License, Certification, Registration

• N/A

Additional Requirements

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write basic correspondence.
• Ability to effectively present information in one-on-one and small group arrangements to customers, clients, and other incumbents of the organization.
• Must be willing to work in a Labor Management Partnership environment.
• Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.
• Must pass typing test of 25 WPM.

Preferred Qualifications

• N/A

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Hospitals and Health Care