Asset Living is hiring: Assistant Community Manager in San Jose

Join to apply for the Assistant Community Manager role at Asset Living

Company Overview

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Asset Living's growing portfolio includes properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. We believe in empowering each other to lead by example, collaborate, and evolve. We create an environment where every voice is heard, every idea is valued, and every individual has opportunities to grow as the company grows. Asset Living is recognized as one of the nation\'s Best and Brightest Places to Work and is ranked in the NMHC top 50 professionals. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO).

ASSISTANT COMMUNITY MANAGER

The Assistant Community Manager is responsible for overseeing, under the supervision of the Community Manager, the everyday operations and financial functions of the housing community. You will play a vital role in delinquency and collection of rent to optimize the property's cash flow and financial position. You will manage all phases of operations, including personnel, leasing, maintenance, financial, administration & risk management in the absence of the Community Manager. As an onsite leader, you will supervise all aspects of the property and staff to ensure compliance with the company\'s policies and procedures, safety and fair housing guidelines, and liability concerns.

Essential Duties & Responsibilities

Financial Management

• Posting all payments and income received from all applicants, current residents, and non-current residents accurately and timely.
• Processing and reconciling daily all accounts receivable.
• Monitoring and following up on bad debt, including preparation of late notices, resident and guarantor contact, and filing evictions.
• Helping the property meet budgeted revenues, expenses, and Net Operating Income.
• Posting charges to resident and non-current resident accounts; including bill backs of utilities where applicable.
• Ending-month closing procedures and reporting.
• Maintaining accurate and organized records; auditing resident files for accuracy.
• Walking units and posting move-out charges, statements, and security deposit refunds.

Personnel Management

• Regular/daily onsite attendance is required.
• Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
• Ensure staff effectiveness through ongoing training, coaching, and guidance in compliance with Asset training benchmarks.
• Promote harmony and quality job performance through supportive leadership.
• Ensure staff compliance with Company policies and procedures.
• Strategic Leasing Management: ensure leasing techniques are effective in obtaining closures, follow-up procedures, lease signing/documentation, and reporting systems are accurate and up to date.
• Implement marketing strategies and systems from the annual marketing plan.
• Address resident complaints, concerns, and requests to ensure resident satisfaction.
• Develop and implement resident retention programs (e.g., resident functions, promotions, monthly newsletter).
• Show, lease, and move in prospective residents.

Administrative Management

• Maintain excellent customer service and monitor service request turnaround and maintenance staff responsiveness.
• Maintain property appearance and ensure timely repairs, including regular property inspections and tours.
• Assist with supervision of all business functions related to operations.
• Plan for and utilize property resources, equipment, and supplies economically (e.g., obtain bids, deal with inadequate service).

Education/Experience

• High School Diploma or Equivalent; Bachelor’s degree preferred or two years in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to understand and perform all onsite software functions; basic computer skills required.
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

• Regularly required to remain in a stationary position, or to stand or sit for prolonged periods, and to communicate with others to exchange information.
• Occasionally required to move about to accomplish tasks or move from one worksite to another, and to ascend/descend ladders, stairs, scaffolding, ramps, and similar).
• Work in various environments including tight and confined spaces; may lift and place objects up to 25 lbs; may work overtime, weekends, or nights as needed.

Salary Range: $25 per hour to $28 per hour

This job description is not all-inclusive and may be modified at any time. The employee may be asked to perform additional duties or responsibilities without notice.

Senior ity level

Mid-Senior level

Employment type

Full-time

Job function

Marketing and Sales