Nusenda Credit Union is hiring: Video Teller in Albuquerque

Overview

Nusenda Credit Union is dedicated to excellent member service and a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values. We are currently searching for a Full-Time Video Teller (onsite).

As a Video Teller, you will be a trusted financial resource to members by assisting with routine financial transactions at an exceptional service level through utilizing video teller technology while using a consultative approach to evaluate, educate, and fulfill member financial needs and refer members to specialized departments when necessary.

Responsibilities

• Provide high level member service in a face-to-face, highly technical environment using video teller technology.
• Review and process member financial transactions and respond to inquiries on accounts, products, services, or problems within your authority to resolve.
• Educate and guide members, refer to specialized departments as needed, and maintain accuracy and compliance in transactions.
• Utilize a consultative approach to evaluate member needs and fulfill them effectively.
• Maintain knowledge of internal systems and Microsoft Office applications as related to the department.

Qualifications

• One to three years of previous banking or related experience preferred.
• Experience providing a high level of member service in a client-facing, technically oriented environment.
• Ability to handle multiple responsibilities, meet deadlines, deal with sensitive information, and resolve problems.
• Effective communication with internal and external customers in person and via email.
• Ability to adapt quickly to change and proactively communicate.
• Strong multitasking ability and attention to detail.

Schedule

Full-Time Video Teller position working 37-40 hours per week with open availability Monday-Saturday, onsite.

Benefits

Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, tuition assistance, and more.

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.